PANDORA, Columbus OH

The lady who helped us was amazing! I think her name was Mechela she had blonde and black dreads. She asked me what I was shopping for and helped me figure out the perfect gift for my 8 year old daughter. She was very personable and knew what she was talking about. I'm trying to start a new tradition with my girls, and the help I received today definitely has made it easier. Customer for life now!

I bought 3 charms for my mom and sister, they both passed in a car wreck, so I no longer have need for them. Instead of being sympathetic to the situation and allowing me to return them, they threw policy in my face! They are literally still brand new in the box and the original shopping bag too! Terrible customer service and you should be ashamed of yourself!

I went to exchange a gift I got online and the process was super simple. Huge shoutout to Jackie for being patient with me as I tried on SO many different rings. Everyone was helpful and welcoming throughout my experience!

Entered the store on the east strand in an Easton, there were two associates working. I stood in the line for approximately 5 minutes before I asked if it were only two people working. The associate answered yes it’s with a very smart and condescending attitude. I replied I well I’m sorry because no one greeted me upon walking in. She then rolled her eyes and continued to assist the customer. Again no assistance or even acknowledgment.

After I finally got assistance, In walks another pair and they are immediately greeted.

I was coming to pick up an order and the association was going to make me stand there until she was completely done helping another customer who was very indecisive about what she wanted. I understand 1st come first serve but I would expect you to also ask me was I picking up based on how I was standing at the counter. Or at least acknowledge me. Instead she decided to answer the phone and help that customer. Overall not a good customer service experience.

Customer service at this location is the worst I’ve seen. So…you have an attitude because you’re working? Or maybe because customers walked in? I can’t think of any other reason to be rude and unfriendly to customers as soon as they enter. The young lady with blonde locs (Mechela?) should be asked to leave and never return for the sake of your business. Take a course in how to be welcoming and provide good customer service and find a job that you enjoy so that paying customers aren’t forced to deal with your nasty attitude!

Visited this location to purchase gifts. Several store employees leaning around on the back counter with only two customers in the store. Not even a hello while we looked around. Left and made our purchase elsewhere.

Customer service is always on point. The selection is minimal. Seems some of the items are not kept I. Store.

Poor customer service, lack of communication skills. Unnecessary long wait with just one customer and two store personnel. Very poor