Panera Bread, North Olmsted OH

Got in town late and got to the Restaurant shortly before closing. The staff was not upset and quickly prepared my order. Food was good and fresh. Thank you!

Service was a bit slow as a young man walked off the job while working in the kitchen. Not sure if the team is happy or tired. Those who waited on us and took our order were polite and kind. Toasted cheese croissant and tomato soup how could you go wrong? Perfect comfort food! And a kitchen sink cookie! Darn good!

What I liked: They finally got a new soup! Chicken Tikka Masala soup, extremely good soup. What I didn't like: The French baguette was not fresh, no crunch, stale. The price was $8.20 total, just a cup of soup and glass of water. Very expensive. Good soup, just is not worth it.

The new Asian chicken salad was delicious. Will definitely order this salad again. Aldo got broccoli soup and it was as good as always.

Overpriced cold food staff that didn't know how to process gift card and a man in the men's room washing himself

First I wanna start off by saying I love Panera as I use to work for the one in Lakewood few years back, I am absolutely appalled at the stuff I saw while waiting for my food. #1 I saw a younger male worker on line with gloves on scratchin his neck then going back to touching food, and #2 we had 2 female line workers with their hair drooping down in their face which means there’s a huge chance of getting hair in my food… disgusting, when I worked there that would’ve been unacceptable, All female workers had to have their hair in a ponytail so it was out of their face.idk about you but I’m not going back to this location if this is how the workers are

Let me start off by saying this. I normally will not leave any bad reviews but this time it’s NECESSARY this Panera bread in North Olmsted has to be the worst Panera bread in this whole entire country, the customer service was awful the old lady running the register is rude, racist & CLEARLY hates her life. This lady let 2 people purposely cut me in line while looking straight at me, I’m not one that likes making a scene so I just let it be until I got up to the register and she had A disgusting attitude… after taking my order A middle Eastern woman wearing a hijab that spoke broken English was trying to explain to her that she didn’t want any pork on her food. She proceeded to tell this lady that she doesn’t care and to leave and go somewhere else I intervened and called her out on her ignorance and helped the poor lady order (even though this LOCATION doesn’t deserve the business) This lady is ignorant and doesn’t deserve to keep her job. Not to mention My order was made wrong & things were missing! 0 stars!

This resturant served old brown lettuce for the salad. The team making the food got irritated and annoyed when I requsted the food be remaid.

They were short staff and I have to give credit to the person that I assume was the manager. He was running register, making drinks, toasting things in a toaster that didn't work, and handled the mass of people pretty well.

I don't normally go to Panera because I don't really like the vegetarian options they have. This time I got a salad, the squash soup, and the vanilla latte. I've never had any of these items before, but again didn't really care for them. I have to note that the squash soup was so incredibly sweet that I had trouble eating it. The coffee was also overly sweet, but I should've known to order fewer pumps; that was my mistake.

I wish this location would add in the self order kiosks or at least leave cups out. When I order in the app my order is never all in one place when I want to dine in. It's impossible to get your cups here if you order on the app. Ridiculous.

I don't know what happened to this place but the only way I'm going back is to get a refund for this joke of a Tuna Sandwich. I spent $15 on A Tuna "Breadwhich" and a cup of soup. There is $10 in bread I didn't ask for and maybe $0.45 cents of Tuna. I'm literally going back after work to return this. I've never returned food in my entire life.

Poor quality - Order details not followed - Missing items…
**Store Manager actually started arguing with me when I called…! **
She said that she made the order, so she knows it was right… I’ve attached pictures of 2 of the items (can’t take a picture of missing items), and the store receipt. I am a First Responder/Covid ICU Nurse - I have worked across the country & lived in hotels for 2 1/2 years (hence, I order butter, extra sauces, and no ice in my beverages). I threw away my coffee-water, ate my 5 1/2-bite salad, I’ll take my danish & bagel back to work tomorrow to get butter, and I’ll stop by Arby’s for a nice salad, and horseradish sauce for my sandwich… I NEVER submit this type of review… I am so disappointed with the way people are treating each other these days… Customer Service? Not found at this Panera! The skyrocketing cost of goods, and the National “pandemic” of poor service quality… Heartbreaking… Unacceptable… Shameful…

Expensive for what you get. $22 for soup, sandwich and a drink. And I have to pick up and take to my table. I'll go to a Mom and Pop restaurant and get a nice dinner, with left overs and get dessert for $22.

We ordered several soups etc, to last the week. Even after spending a couple of days in the fridge they were very tasty!

Normally very friendly. Not so much today. I went to get a super charged lemonade on my lunch break. The lady working the register was awful. I've never seen her before, and I'm there frequently. She was a middle aged african American woman. I asked her when they would be getting a certain flavor of lemonade, and she replied "when she feels like making it" then said "maybe some time today" dont get what the attitude was about. If she is a manager, they made a mistake with that one. No ability to conduct herself in public.

I usually don’t leave reviews but I saw the best costumer service ever yesterday thanks to a girl at the register.

My daughter has been struggling with eating for numerous years and she was whispering to me that she wanted the large but the small had less calories and I the nice girl at the register overheard because she said, “Don’t look at the calories. I won’t look at the calories, you won’t look at the calories and your mom isn’t going to look at the calories. Eat however much you want. ”

I’ve never been more thankful for a random stranger in my life. Thank you Panera Bread, for such a positive experience that didn’t leave my daughter crying.