Papa Johns Pizza

Ordered from here, wait an hour, and it was horrible! If you hate pizza, order Papa Johns.

Will only offer a deal if you order online. (as if using a phone to place an order is unacceptable obviously) then if you do choose to place your order online, it’s not convenient or user friendly. (can not get pick up to come up as an option, automatically defaults to delivery adding delivery charge) with no way of changing it. I called to let them know and see if they knew (which she replied she didn’t know how and wasn’t able to pull it up) and they still won’t honor any deals via the phone.
This papa johns is located in a small community where business is top priority. In my opinion if you want returning customers and to keep business you should definitely be honoring current promotions / deals ANY way the paying customer chooses to place their order. What happened to customer being top priority? It is not that way any longer now It’s business convenience over customer.

Food is usually hot and fresh.my only issue is they tell me they don't deliver to my road, but my next door neighbor gets deliveries from them.we live on the same private drive, on the same side (directly next door), and they are closest the dead end. I've talked to my neighbors and they do not know anyone that works there.

So I ordered here, and the money was taken out of my account. I haven’t been to this location in a while because of how many problems I’ve had from the past. I decided to give it a try tonight, and boy was that a mistake! I ordered the food, the money was taken out of my account, but they couldn’t find my order in their system. I asked the cashier if I needed to re-order the order. She said yes. I did so. When we got to the Store, the lady refused to give us the food saying that we hadn’t paid. Even though we had proof that we did pay. I ordered this food for my three children, which I’ve been waiting for over 35 minutes for this pizza. Now we’re having to go to snappy tomatoes and order pizza again because it’s Papa John’s fell through yet again. It’s sad that they want to waste someone’s time and hard-earned money and make children who are hungry (which is why we chose to do pizza) suffer and wait longer. All I can say is shame on them. I hope $27 was worth losing a customer over. I will never order from here again.

Ordered an Hawaiian (suppose to have bbq sauce) got a regular pizza with pizza sauce and no chicken. And they want $15 an hour and they cant make a pizza. Also wanted to know if i wanted to leave a tip. I was a walkin

Would like to start this off with this isn’t a review on the food quality. This is a comment made for the well-being of my hometown. I can count on my hand the number of times I have witnessed, whoever drives the big black truck (obviously a employee because the sign on their vehicle) blatantly use their phone for whatever reason as they drive. I wish no ill will to this business, as I love this community and wish prosperity. However. The safety of family, friends, and strangers in between is more important. Please be more cautious. Have a good day.

I like Papa johns but I have had a couple issues nothing that was the local stores fault. It was an issue with my order not going through online but it took my money. I did get the money back the next day but I had to cover a $50 bill twice. I imagine some people don't have an extra $50 (even for a day) to cover food twice.

I want to thank new Richmond papa John’s for delivering to my house right at closing hours. I recently had surgery on June 24th and wasn’t able to drive. The delivery driver Casey Riffle was extremely nice. I apologized for the late delivery but he said, it’s was no problem and to have a great evening. So thanks again Casey for everything.

Beverly Crawford

I have repeatedly ordered using no contact and yet they continue to insist on waiting and knocking and waiting and knocking. We use no contact delivery for a reason. I have also never received the drinks I order without having to call the store at least twice. Today is my last straw. I ordered food to be delivered to my home, no contact, for someone in my home who is deaf and immunocompromised. The driver waited and knocked for over 10 minutes. Called someone who CANNOT answer a telephone call and then sat in the street and waited even longer. And the order is messed up yet again. Get it together!

They where very rude on the phone the manager is just as rude they can’t even make a pizza right they are trying to tell me that the white sauce is pizza sauce and that they talked to the person who made it and that they know for a face they put pizza sauce on it but pizza sauce isn’t white these are the messages with the manager herself I will never order from here again because I also ordered poppers and they where burnt huge waste of money the only good thing about this order was the delivery driver was very respectful

Stopped here today for a pizza! Watched the Woman making the food here! Took money from other people and gave them their food and went back to making my food and not one time did she wash her hands! I would not recommend this place to anyone else!

Good pizza, was hot and ready upon pickup. However, their delivery radius is pretty small.

Papa Johns pizza is usually always delicious and tastes of high quality in terms of the fast food pizza experience. I just wish their prices weren't so high. 60 bucks at papa John's will net you so much more at the lower pizza chains and hell there is always little Ceasars 5 hot and ready. Would be nice to see PJs adopt something similar.

Ordered from here, waited over an hour for my pizza, which I would understand if it were a high volume time. But I can put that aside when my order is fresh and made correctly. Items were missing off my pizza, there was some kind of mystery juice all over the box (wasn’t grease, I checked) pizza was cold, wings were plain even though they were supposed to be garlic parm and they were cold too! I waited so long for all this food that came to me cold. Which makes me think that it just sat. It’s upsetting because I spent $50 for this food that tastes not even mediocre. Ive ordered from Papa Johns many times (not from this location before because I just moved here) and it has been amazing, my favourite pizza place. But this one, honestly, is awful.

Ordered quite a few times, it's always made right and hot. If you call the store they will deliver farther out. Never had to wait longer then 20min for carry out and forty for delivery, even on super bowl Sunday.

Its really nice to have another pizza joint to choose from in town. Sometimes they go a little overboard on cheese and sauce but I guess thats better than not putting enough.

Thank the good lord! Finally a Papa Johns that makes a quality pie!
100% excellent experience! Thank you NR Papa Johns!