Paradise Garage, Columbus OH

What most people don't know, is that Paradise Garage started out as a clothing store. The young people who work here, don't know much about bikes. I came in for a seatpost, in 2020, and the young woman who offered to help, showed me two that were the wrong size. If you have a nice bike, don't go here. I'd recommend taking your bike to shops were you can see the repairs and maintenance being done. I made an appointment a week before for hydrolic brake work and several people who just walked in were given priority.

Had a pretty ordinary experience at the OSU bike way which prompted me to go to PG. Amazing customer service and price for a broken bottom bracket. Please dont go to amatuers and make PG your first stop bike shop.

I walked in on a Wednesday afternoon with my vintage road bike for the free evaluation. The service tech Maddie did an amazing job going over the bike. I recommend visiting this shop and appreciate that they have a donation pot for people who aren’t able to afford services.

Trustworthy place. I thought I had a bad rim, but the mechanic explained to me it was just the tube. Thank you!

Arriving at the store first thing noticed was a large banner on the inside window facing the parking lot promoting Black Lives Matter, This is a bad business practice, This has nothing to do with Bicycles, This has its own place to be but not here, This is a Racial statement Promoting a mater of opinion, I for sure won't buy anything here and will not recommend it to any one else, Thank You!

Had a great experience with my online purchase. Great customer service, communication, and bike was delivered with no damage. I can tell a lot of thought went through the shipping process. Happy customer!

I've been here twice and each time have been treated so kindly. I had a lot of questions during my visit earlier today and the two guys who helped me out were awesome in answering them and taking care of a very quick and efficient tire repair. The neighborhood is so lucky to have such a resource so easily available with such a knowledgeable team. Nice job guys-looking forward to coming back!

I have purchased 3 bikes from Paradise Garage in the last 4 years and I would highly recommend them. Everyone at Paradise is great!

GREAT experience here: was trying to find some specific tires from Rene Herse (RH) in Seattle. RH has NO phone number or email to even ask a question. Google search indicated that PG was a local distributor. I used the text function on their webpage and after multiple texts with Tony - was able to determine what I needed and them special ordered. I was out of town when tires came in, but picked them up yesterday - thanks, Emily! Even today I had a question (if tread was bi or uni-directional). Once again PG made a recommendation. My only issue is with parking in the Short North! I guess I'll have to ride my bike there instead of taking the car. Thanks PG and shout out again to Tony and Emily!

Competitive pricing, but zero support if you have an issue. Pass the Buck customer service and ultimately no response or answers to resolve our issue.

I bought one bike from PG years ago and have stopped by a few times since. Most recently, I needed a small part that's hard to buy one of but that bike shops have piles of. They were awesome and helped me out no questions asked!

Paradise Garage built me a beautiful custom wheelset at a very reasonable price. They were super nice throughout the process. They also support the courier community. I always feel welcomed and enjoy stopping by for small parts or big. They also have a very good tire collection.

Needed my bike to be aired and the first two people told LIES THAT I HAD TO GO ELSE WHERE, The other dude asked if I needed air and HE GLADLY DID SO, GIVE HIM A RAISE

Edit: i have just received the worst customer service to date and you guessed it. It was by incompetent men who wanted to make their own job easier. None of this applies to Emily (Im sorry Emily but this is my duty).

All the employees are sweet and knowledgeable. But Emily, she has the most reasonable, applicable answers. I’m jealous as to how it appears effortless.with me it takes a bit of toggling LoLz. Always good experiences at this shop. So happy we have it here. Even if they cannot work on your bike (for obvious reasons) they will help to guide you through that process.

This place is awesome. I’ve been in a couple of times and everyone is so helpful and friendly. Most recently I went in to get my pedals exchanged and they did it for free. 10/10 recommend.

This place is fantastic. I went in to change out the wheels on my gravel bike and they handled it immediately, ordering new rims and installing everything for me. Great staff and great service.

Went in for a tune up and my bike feels better than the day I bought it. They even found issues I didn't know about, such as a cracked rear wheel that could have been dangerous.