Parkway Chrysler Dodge Jeep Ram, Dover OH

I've been going back to Parkway for my Jeeps for over 10 hrs. The service has always been good, I get good explanations if I ask for clarifications, if there are new features on a Jeep, staff walks me through those changes to help familiarize me to those features before I leave, and they follow up with added support once I drive away to make sure things are going ok with the Jeep, especially in the first week or 2. I've been satisfied with how I'm treated at Parkway & I do suggest to family & friends to go to Parkway if they mention they're looking to buy a new vehicle. I have been satisfied doing business with Parkway.

It was shifty as he'll not even 24 hours with truck it shuts off while driving in intersection could of been killed told your company and the didn't care, hell even told them why all I wanted was for you to fix pproblemdid you hell no you basically blew it off as nothing if that's what customer service is about you all need to go back to school a learn very unsatisfied with top management. Would not recommend to anyone

Drove 45 minutes out of my way for a 2-hour wait for my oil change - Afterwards found a puddle of oil inside my new Ram Longhorn edition tooled leather seats and floor, when shown to the staff they sent the mechanic out with a dirty rag to rub it further inside my heated and cooling perforations.seriously? I now have oil stains and smell that needs shampood out.not coming back.

I brought my vehicle in for an intermittent engine light which I thought was going to be hard to diagnose and I was going to have to bring my vehicle in more than once before they would be able to fix the problem. They were able to diagnose and fix the problem the same afternoon and I got my vehicle back the same day. I was pleasantly surprised.

The technician that worked on my truck did an amazing job. The counter team in the service department went above and beyond to explain and give options for the best results.

Great service. Adam went out of his way to ensure I got exactly what I was looking for. I am more than pleased. Thank you once again.

Parkway in Dover provides excellent service and repairs! Please understand, all appointments are WALK-IN and if you are there at 7: 30am you get in earliest. My average wait time is a few hours, as I arrive after 8am most visits. I highly recommend this dealership for maintenance and repair work!

Maurice “Mo” was patient, courteous and this was all over an extended time. He helped me get to where I needed to be. Between Mo, Chuck “da Boss”, and Adam I hd a pleasant experience. …all on top of driving 400 miles to pick up my truck. Ty Parkway

We we’re heading home to FL and had a strut go bad on our Jeep. We just happened to be passing Parkway on 77 so we called, turned around, and went straight to the service desk. George and Que were tremendous. The technician who made the fix did a masterful job and got us on our way home in an hour and a half. This team shined in customer service, communication and speed. Glad they were on our team that day and I was grateful!

Just had both of our Jeeps in for regular maintenance so they were ready for winter. Service Advisor Q is very customer oriented. They were extremely busy and everyone was working together to get the customers in and out. Very satisfied with the service.

Interesting day for us. Adam is superb to work with. George is a top shelf mechanic. We rode the waves of surprises today and ended with a pleasant outcome. Knowledgeable, easy to deal with and overall great place to shop for vehicles.

Service was awful. Car sat for days, never a call from service dept. Did not preform tasks requested. Was lied to numerous times. Mechanic knew i was on site and wanted to talk to him and he left anyway without one word about my vechicle. Sent someone to pick up car to transport to another mechanic. They told tow truck driver they didn, 't have my car. Will never do business with your company. Sat for a total of 7 days. No repairs and no contact unless i dropped in shop. Service sucks

Everyone was so pleasant, and I got my truck issues taken care of they were thorough on my inspection after my oil change and was shown a detailed report.

Had them originally do the mount, balance, and alignment when I got my tires 10k miles ago or so and they did a great job. Just recently went in to have a tire patched after I picked up a screw. Looks like they caught my wheel while dismounting or mounting the tire during the repair. Won’t be back after that finding that.

Sadly I have nothing nice to say about Parkway anymore. It has changed and not for the better. They have chased off good knowledgeable people and have a bunch of idiots working for them now. Such a shame.

We purchased our Ram at Parkway and have had our vehicle serviced regularly since purchased.

My car salesman was very knowledgeable and helpful with my purchase of my new vehicle! 2023 Jeep Gladiator! Absolutely love it! Great experience highly recommend car venue and big thanks to my salesman Greg Fleischman for a wonderful purchasing experience! I'll be sending clients your way!

Worked with Greg on buying my 05 Dodge dakota he is very easy to work with and I am very pleased to have done business with him. Would highly recommend him for any of your needs of a vehicle.

Got Jeep serviced and they completely over tightened the drain plug and it’s stripped… not pleased