Partners for Behavioral Health and Wellness, Beachwood OH

Staff is terrible. They sound soulless and you can feel their distaste for their jobs through the phone. I’m not sure the name of the woman I spoke with but she gave quite possibly the worst greeting I’ve ever heard from an establishment representative. I’ve never heard of waiting for a prescriber to approve my “case” (not to mention the verbiage makes it seem as though they are are insinuating basket case since it is mental health after all). The way the representative I spoke with relayed the information also made it very obvious that she was intending to make this call quick. Remember that first impressions are everything.

Practitioners are great. Unfortunately there is no web portal for scheduling, and the receptionist makes it impossible to schedule appointments, as best I can tell she does not believe in picking up the phone and it takes 2-3 days to receive a return phone call. Email scheduling is also not an option.

My husband and I had the worst experience here. He went in for ADHD testing, and at first was really in love with the overall vibe.

Due to a variety of reasons though, including a complete lack of communication within the company and with us, he went several months untreated for his conditions because they could never return our calls.

Not only that, they never forwarded his evaluation to places we needed.

I understand there were extenuating circumstances in the employee's lives, and the pandemic didn't help, but not even returning our calls or communicating within their organization only proved to us that they don't care about the people they serve.

There are ways of fixing this. They could make information easily available within their organization, they could return phone calls, if they had any of those measurements in place I wouldn't have scored them so low.

Because of their lack of professionalism our family suffered for months. It took my calling every extension I had every single hour until someone finally sent us the document I needed. 15 phone calls in one day, after nearly 2 months of trying to work with them. I hate what they did to my family.

The staff I spoke with over the phone is so professional and knowledgeable. They were very kind and answered all my question. Thank you!

I like the staff a lot but the office itself is horrible. They often fail to communicate with their patients, many times do not pick up, and have left me without any answers or help over the phone. I have had way too many issues with scheduling and calling and I’m quite tired of it. Would switch but I do like my actual psychiatrist. Such a shame.

I was very disappointed with the way the receptionist handled my first time call. She was very rude when she answered the phone only shouting “partners? ! ” -like I was an inconvenience to her at that time. I found it unprofessional and I didn’t even get her name when she answered. I asked a few questions regarding getting in touch with intake (who never returned my calls for several days). She wouldn’t let me finish a single question without interrupting. Considering this is a company that is meant to care and treat patients-this is not the way I feel clients should be treated off the bat. I was recommended by my therapist to call this location and I will telling her about my experience. I would not recommend this facility to any of my friends or family.