Pearle Vision, Dublin OH

I had lost my vision in my right eye back in August, I have been trying to get a hold of ANYONE since (now nearly April) I have called once a week and neither the office or the scheduling department ever answer the phone or call back if you leave a message. I have never been so ignored by a practice. My vision insurance changes this month and I will be absolutely sure to find a better eye doctor that has reliable scheduling and staff.

Amazing experience! The eye doctor is very nice and friendly. He makes sure to answer all your questions. Janet helped me pick out BEAUTIFUL Tiffany’s glasses and I’ve gotten so many compliments! She was so helpful and made my experience seamless!

I understand delays due to Covid, I don't understand a company that refuses to answer the phone during posted business hours or return customer phone calls. My glasses as well as both of my sons glasses are all overdue at this point, and I havent been able to reach the store all week. It really feels like you've gotten money from me and my insurance company and thats where you think the process ends. If this isnt resolved today we will be talking about refunds for the 3 pair of glasses so I can go to a company with better/any customer service.

Dr Mesadieu helped me out in an eyeball emergency, on a Saturday. Unbelievable! He is a very good doctor. I highly recommend pearl vision for eye care. If he wouldn't of fit me in I would be mostly blind today (probably). Thank you doctor!

Does anyone work at this place? Can't answer your phone? You got my 900 dollars for glasses, where are they? Been 4 weeks now.

This was my first visit today. I had an eye exam with photos and a contact lense fitting. It took about 30 minutes and I felt like the entire team had my best interest in mind.

My family and I were here for my son’s travel baseball tourney from New York. My son ended up losing one of his contacts and no other doctor’s office would help us out. I called this office and spoke to Chase and he told me to come right in and they will see what they can do. We get there and the doctor came out to talk to us and replaced his contact lens free of charge. Thank you so much for helping my son out and being very kind and pleasant.

Had a fantastic experience! Was concerned based off of previous reviews and this being a “chain” store, but all-in-all, pleasantly surprised. Dr. Geral Mesadieu was top-notch.great bedside manner and a fab sense of humor! Also, Simone I believe her name was, helped me pick frames and went over pricing and my insurance policy with me.she was very kind and knowledgeable. Will be a return customer for sure!

I ordered my glasses on March 23rd I was told they would ready in about 10 days. Today is April 8th and there are still NO glasses on the horizon. My husband got his in less than 1 week. I truly do not think they ordered my glasses. This is ridiculous. Their customer service is awful but the eye doctor is great! Hope to have the glasses I paid for before it’s time to get new ones next year. Tuttle Pearle Vision has went downhill like the mall.

As long as Kevin was the store manager, there was organization
. The new manager is totally clueless.need to go back to someone who can help, be able to give CUSTOMER service

Kevin and his wonderful tech and doctor have proved time and time again why this Pearle Vision is the best place to get my eyes checked and fashioned! 10 stars!

Extremely knowledgeable staff, great frame selection. I’ve bought my last 4 pairs of glasses from manager Kevin who is helpful, friendly and fun. Great shopping experience!

Service is a valued trait among the staff since they seem to always go the extra mile. Been a client over two years and yet to have a negative experience at this location. Here's to Kevin and his team for making optical health pleasant!

Staff is really great. They work with you to get the fit perfect. I even go back when in the area just for a cleaning and adjustment.

1 great experience! I went to a competitor and received my glasses and they made me feel like I was cross eyed and my vision was much worse. I had taken them to Pearle Vision Tuttle Mall and they had taken the time to get the proper measurements and help me see clearly again The staff is amazing! They were very knowledgeable and professional. Most of all they genuinely cared. This is the only place that my family and I will ever go to. Just go there and you'll see for yourself.

They go out of their way to ensure best customer experience possible, make everything right if any issues or mistakes. Kevin is an amazing multitasker, very knowledgeable, good listener, genuinely cares and wants to help, always explains everything in easily understood terms.

This branch offers the best customer service experience of any store I have visited. Ask for Kevin or Victoria and either will take excellent care of you. I have been visiting them for two years now and every visit is a pleasure. They deleiver the kind of respect and professionalism that is difficult to find anywhere else. Shop there. You won't be disappointed.

The manager Kevin was awesome! Dr. Geral was extremely knowledgeable and well spken. The receptionist Gabby was super nice and helpful with insurance talks. Found me an excellent pair of frames and can't wait to try out my new lenses! What an uplifting experience!

Great customer service from everyone at this location. Quick with the Doc and everyone answered any question I had. Had a snag with my glasses order and the manager, Kevin, helped me get it taken care of and even got my contacts. Highly recommend!

Impeccable service as always! Consistency with a company is key and they deliver this everytime.
Kevin and his team never disappoint! My dog chewed up my glasses and Gabby was an absolute blast to work with getting my two new frames. Quirky, fun, and exciting are the words to describe this staff and environment. I highly recommend this location to those who need a positive vision experience. What can I say. If you've got it flaunt it, and they have it.