Pet Supply Plus, Canton OH

Christopher made it a great experience but all of the staff is always friendly. Fair prices. Lines are usually not too long of a wait. Had some live pets like fish and hamsters, mice and birds.

Went to use the DIY dog wash. The drain was super slow draining the water, there were no towels available to dry my dog, & the blower blew cold air. My poor dog was shivering & it took FOREVER to get him dry…… Very disappointed!

The employees really go out of the way to help! And they really love pets! Great place to bathe your pooch.

I've never had a bad experience. Always plenty to choose from. I like the cashier that had the longer hair and nails, they were nice and informative. The reason for the 3 stars is because of the hamster I got my daughter. It died in less than a week. I was out over $60 on supplies. Opened it all, not a lot of bedding or food was used, I felt I had to trash it though.

I took my dog Millie there on Tuesday. The groomer L did her groomed her. He did an excellent job on her. She is a rescued puppy mill mother surviver. A very nervous and anxious dog but enjoyed her time, that her little tail was up and wagging. I will be taking her back in 8 weeks.

All these companies are pushing these discount cards that you sign up for and you just so they can send you countless emails a month but none of it ever saves you any money! I don't get how much they expect you to spend per month just to save a few pennies on a dollar.

My only complaint is that they don't have more space for a bit more variety, but the stock did look low. They may have been waiting on a truck.

Kinda expensive and when i asked for help they told me if jts not in a certia isle they dont have it in stock but didnt bother to look or help any futher. Would have been nice to have been walked to the correct isle.

I used the self service dog wash. The stations were dirty. Pet hair on the shampoo bottles. Towels were stained and nasty looking. Went to the store in the am. Staff was very nice. You may want to avoid the self service wash stations.

Always clean, tidy, and the people are friendly and knowledgeable. I always go to Pet Supplies to get everything I need for my 4 dogs and hamsters!

Lio was very slow while checking me out and messed up my number three times, all i got was a new fish tank and fish food

I used their grooming services for the 1st time and even though they took longer than they expected and I will have to take my dog back so they can finish her up I was very impressed by the way they handled her. I told them they were in for a challenge because I usually do the job myself, but I don't have the patience and energy to do it myself anymore. I usually have to do it over several days, so if they only take 2 appointments to get her done, I will really be over the moon with joy. Thanks for putting up with her and showing her the patience she deserves!

I've shopped at Pet Supplies Plus for the past couple of years, and it's typical of most pet supply chains. However, if you're buying a larger item, be aware they may not accept a return without a box.

I purchased a Play On dog crate for $90 just a couple weeks ago and retained my receipt. The crate was very hard to remove from the box, and the box got ripped in the process. Who would keep something like that around? I put it out for recycling. Today, when I attempted to return the barely used crate (my crate-trained dog opened the door that's "made especially for escape artists" with ease several times), the store would not accept it without the box. The moral of my story: avoid Play On dog crates if your dog has any brain cells whatsoever, and shop at places that communicate return policies clearly.

Took my dog to the groomers here and they did a wonderful job for way less money than I expected. A+ groomers.

This store is typically well stocked and you can tell the employees actually like animals.

I've been going here for years and the staff is extremely helpful and friendly. Unfortunately today I went to get cat food and got to my car before realizing half the bag was covered in dried pee. I have a LOT of pets and a few kids and I'm very certain it was not animal pee. Especially given that the bag was on a shelf about 3-4 feet off the ground, it would have been impossible for a dog to have done it. I understand this is probably of no fault to the staff, but I will no longer be buying my pet supplies where people pee on the merchandise. Good thing giant eagle is 10 feet away!