Pet Zone, Marion OH

I like the owner known him and his family for years no complaints from business. People buying fish must understand every step or transporting and putting them in the new aquarium means doing every step right from chemicals to temperatures or they'll die so it is human error not PetZone error. It's tough doing fishes people easier doing reptiles and amphibians actually lol it's just every process is important when cleaning them etc. A lot of work. I recommend the amphibians and reptiles ormammals however his fishes are healthy it's how you get them in their new environment and putting them back in after cleaning it's a lot of work

Their reptile care is very very poor. They keep different types of lizards in the same cage, and they live feed snakes. Also they were selling a bumblebee python which is a mix of a pastel and spider python so theyre also promoting the breeding of spider ball pythons.

Held a leopard gecko and a python last time I was there. Both had great personalities and were super loving

Great prices and really nice owner, very knowledgeable. Has some awesome reptiles, tarantulas and betas.

Shopping at a local business rather than a big name like Petco is always a better experience! The owner changes prices based on what he pays, I go there regularly to get feeder rats for my ball python and the prices had gone down at some point because they went down for him. The animals are well taken care of, I've been shopping there for years and have never had any issues.

We bought two iguanas here a year ago one red one blue they gave us an awsom deal on them and they are healthy and gorgeous they were very helpful and nice love this place

Bought 4 fish- the associates were real friendly while I was there. 3 fish died within 8 hours and the 4th died by the next morning. I called to see if they had a warranty to which the employee answering the phone yelled at me because he was not the manager and proceeded to tell me it was my fault and my tank. I explained we had yet to transfer the fish to the tank waiting on everything to settle and used THEIR water. Employee stated "just call tomorrow and speak to Sean but 99.9% it was your fault to catastrophically kill the fish like that"
Call the next day to speak to the manager who refuses to let anyone but himself speak. Told again it was our fault they are not replacing the fish.
All because I called to ASK if they had a replacement policy we were treated with disrespect, blamed, and rudely spoken to. We have kept fish alive for years but this 1 time we go to a different store and they all die

Bought 2 hampsters, they are healthy. Little pricey and kinda feels like your being wheeled dealed by owner. But all and all happy with our purchases.

Poor customer service from manager and employees. Spend $40 on fish and they die not even 12 hours later. He wouldn’t let me get a word in all the while he was accusing us of doing something wrong. Came up with every excuse as to why they fish died and kept saying it was human error on my part. Would not offer warranty but insisted he would give a discount on new fish and sell additional equipment. Spent less money on more fish and decorations and had better service at petco. And they even offer a 30 day warranty on all fish!

This place is so much fun. Everybody seems happy and healthy when I am in to visit. I have purchased a variety of things here and have always been satisfied with its quality, and price. In the pet trade I am willing to pay more for more ethical practice. Also, Nobody makes fun of my minnow obsession. Happy to do business here.

Pet Zone makes you feel like you are family the owner of the store goes out of his way to have fear his name is Sean I just love going to that store you can feel down and out about anyting and walk out of there with a smile on your face if they don't have the product they will get it for you love Pet Zone

The staff are normally very talkative and kind, however they don't exactly understand things like reptiles. If you ask them a question definitely take the advice with a grain of salt, and do a lot more research.they once told me that Savannah monitors can survive on cat food and raw meat which is extremely false. They also don't take the best care of the reptiles, my cousin got a leopard gecko with a broken foot here. They do have some of the more uncommon species of reptile sometimes. The reptile with the broken foot was only something I've seen once so in no way am i trying to bash the store. I just think they could maybe take criticism better and possibly do some more updated research on reptiles so that they're more credible because i hate buying from chain stores and reptile expos are only once a month and we only have like two in ohio.

Poor pups are often over medicated and sometimes sick. Stuff are friendly only based on how likely they are to think you will buy. Pups are priced way too high. Staff bases how good a fit you will be, on how much money you have.

VERY rude, The workers and manager pressured my family and insulted my grandmother, we will not return there. Such bad service and rude people.