Pho and Rice, Cleveland Heights OH

First and last time customer. Ordered drunken noodles with chicken tonight 5/10, delivered by Uber Eats. The noodles were way overcooked, looked like mush or crushed rice. Underneath were clumps of noodles. I can't believe they didn't make new noodles, it would take but a few minutes.

Everything is served in take out containers and taste just went to the bottom after COVID’s reopen. Don’t come.

Their pho is great as always but it seems the dine in experience is no longer the same. They serve in plastic bowls and plastic ware and it wasn’t like that before.

Fresh, delicious, authentic food! I took my senior mom - we had a few special requests and they were very accommodating. If my mom was happy, you know it’s good!

Person on phone got order wrong, no parking, banh mi was not as described online, food was cold scallion pancake was good

Hole in the wall. Thai people trying to cook Vietnamese pho = not good. Pretty much self-service. Order at the counter and they will bring food to the table. But you have to get your own water, utensils etc. Then you also have to clean up after yourself. Spring rolls are a joke.

All the utensils, bowls and cups are flimsy plastic. They do have wooden chopsticks.

Would avoid this place if you want authentic Vietnamese food. They also serve Thai and Japanese food. I would wager they are not good at cooking Japanese food either.

Good prices, quick service, and tasty. In addition to pho, I got the scallion pancakes. They were amazing, but some found them a little greasy.

I have been going here for years. I am a firm believer that they have the best pho in Cleveland! Yes, I have tried the other places and even new ones when they pop up, Pho and Rice wins every time!

Unfortunately, this is the first and only time I will be order from this restaurant. I had heard good to great things about the place from friends. The order itself was ready promptly. However, the rest was highly disappointing and concerning. Initially, in the 14 minute drive home, I realized quickly the containers had opened when I smelled something (that was less than appetizing). When I looked at the bag, I saw that the container with the pho was cracked - hence the complete spillage in my car. However, as I looked at the rest of my order, I was horrified to see that the edamame were completely moldy/blackened. Finally, the large container of broth had seeped into the paper containers. I was completely taken aback but was originally planning to ask for a refund of the edamame and pho only. However, after some challenging discussions with the staff and my concerns with the food itself (safety), I decided to dispose of the entire meal.

I truly hope this was an anomaly given the reviews online & recommendations from individuals I trust.

Very good food, self service dining. Great spot to stop in Coventry area for inexpensive and filling meal. Carry out options better.

Weird experience. I feel like they thought I was trying to walk out without paying when I only went to the bathroom. And I kept getting weird looks even after I came out the bathroom and they was talking about me in their language and it was clear they were. And I never said I was even done with my food before someone threw it out. I would’ve appreciated if someone just asked me first before proceeding to do that. Regardless if it was food on my plate or not. The food was a 7/10 but the experience was a 3 overall. Which ruined everything for me. I honestly wouldn’t go again just because of how uncomfortable it was for me. Best wishes though.

Not the best Pho you will have, a bit bland but tastey and fresh and reasonably priced. Very fast and convenient, takes 15 min from your phone call. I think the pho would be much better while dining in because the noodles will be very fresh.

Love the pho and the entrées and appetizers, but whoever answers the phones tells the person to wait for 20 mins and then when you try and call beck you can’t get though bc the phone line is busy bc they haven’t hung up the phone, they can lose a lot of business this way especially for regulars that come here.

This place has the best gra pow (chicken and basil) in Cleveland. I recommend getting it with ground chicken and spicy as they would normally make it. Don’t let the name fool you - the owners are thai. As someone who loves thai food I can’t believe it took me so long to try their gra pow.

Been wanted to come here for a while and finally made it down. The Pho is great and the bubble tea is the best I've had, a lot of flavor and not watered down like other places. I will definitely be going back

Food is horrible crab Rangoon wing they couldn't even get the pho right.if you're looking for really great pho and fresh rolls Pho One is the place or superior pho is also good

July 2022: Stopped during the Conventry Festival. Had not had a good Pad Thai in a while and I figured to get the closest and best Pad Thai (with chicken) in the area.

Pros:
* Clean restaurant with public restrooms for customers.
* Good food. I don't even know if the chef speaks English, but she sure can cook. I heard some Vietnamese and Thai being spoken in the kitchen area. IDK, but I felt like I was getting some real deal authentic Thai food.
* Cash and major credit cards are accepted. Not sure if they have Applepay.
*Friendly staff.

Cons:
* None

Conclusion: I will return to try the pho. It may be a good place to bring my fiancée, who is also a good Vietnamese chef.

As a Vietnamese, I can't say their food is authentic, but it's decent. It seems they have Thai chef. Too much noodle and not enough meat. Price is not cheap too. It's just ok. A solid 3 out of 5.

The place is small but very clean. The young lady behind the counter was very informative. And very helpful. The beef stew noodle soup I got was very good. The meat was very tender. The broth was amazing. Highly recommend going there.