Pizza Hut, Mentor OH

We are pizza lovers and have loved Pizza Hut in the past but our 2 pizzas were really thin, dry and had very little sauce or cheese. I have never left a bad review before but this is how bad their pizza was. When I called as to give them a chance they were defensive. No more Pizza Hut for this family. Note to the very nice young man who answered the phone.remaking a pizza makes more financial sense than permanently losing a family of customers.

The delivery guy was great! He got it to us fresh and on time! The pizza was correct. I asked my wife (a former Pizza Hut Assistant Manager) if it was perfect, she replied "not perfect but close. " That is a huge compliment from one of the world's toughest
customers! This store is emerging much better post-Covid. Keep up the great work! We will be back! Oh, I forgot to mention that pizzaIt had a lot of Yum!

I ordered sausage on one pizza and there was no sausage. Second, the second pizza was crushed (pushing the cheese into the box and off the pizza) because a spacer was not present and wings were sitting on top of it.

The food is extremely fresh and delivered ahead of schedule with a driver (Patricia Swoope) who cared enough to call to verify the address due to the large complex of apartment buildings in our complex. She did a fantastic job.

The pizza was delicious. Anytime I have had an issue at this store, the staff has reached out to make it right so I am very happy with PizzaHut. Thanks!

Ordered the Triple Treat box thing, two 1-topping pizzas and a Cheesestick. The cheesesticks were burnt and dry and overcooked, meanwhile both pizzas were undercooked. The pizza dough was slightly raised and white. There was no golden-brown. Or gold. Or brown. Just flat undercooked doughy dough. And I substituted the classic marinara sauce with the garlic parm sauce, there was only a vague thin veneer of sauce between the cheese and dough. Overall a very bad dinner.

Pizza was delivered quick and hot. Definitely fresh dough and ingredients. Perfect for a snowy Friday night. Delivery driver was very friendly. Thank you.

The pizza was good actually great. I was really looking forward to the apple pie bites for dessert and in opened the box and they were in pieces and seemed old

It was nothing wrong with customer service, the pizza was overcooked. I ordered the stuffed crust pizza and the pizza was real thin and hard and The cheese was burnt. Like it was just light sauce and all crackers.

After trying to order from the Painesville Pizza Hut and they were closed I ordered from this location 20 minutes before they closed with no problem. I had to drive farther but it was worth it! The pizza even tasted better.

The pizza and wings have been delivered hot and fresh our last two orders. The right amount of cheese and perfectly cooked crust and wings.

Include a pizza tracker either via email or on post order screen that would tell you exactly when your pizza is ready

The cinnamon bons were terrible skimmed on the icing not what I expected when I get them delivered they come from a different pizza hut and are made very well

The food was good, the delivery was quick, the driver was friendly and courteous, all good!

I have to say that most chain "pizza places" have staff that don't want to be there and tend to be unfriendly, but that is not the case with this store. They are extremely friendly and very personable. I tried the Detroit Pizza and it was delicious! I would definitely recommend this Pizza Hut to anyone. I have been to a lot of PH's and I remember this one the most just because how they pay attention to the details.

The pizza was awesome! It arrived on time and hot! The cheese was oozing off each slice! The pepperoni was crisp and the crust delicious with the seasoning. Well done!