Pizza Hut, Marietta OH

They went above and beyond for my family and I tonight. Thank you so much for helping out an exhausted momma that didn't want to have to make dinner on top of everything else today. Great customer service.

My order was incorrect. I ordered a Personal Pan with pepperoni and bacon and received pepperoni and onions.

Ordered pizza, got my order wrong. Called back, explained I got the wrong order. Told me I ordered it that way. Couldn’t find my phone number in the system after they entered it wrong so they couldn’t do it, then asked for a receipt I wasn’t given. Called back and told me they found my order, and that they did make it wrong but they needed the old pizza in order to get a new one.

I went to pick up a hand-tossed pizza for a friend and drove 15 minutes to get there. Unfortunately, I didn't check the pizza before heading back. When I returned with it, I realized they had completely messed up the order, or worse, given us the wrong pizza. Although they didn't admit it on the phone, they asked us to bring the old pizza back, even though the kids had already started eating it. The lady at the pickup counter was quite rude and seemed annoyed by our order.

If you want good pizza and good service I don’t recommend the Pizza Hut in Marietta OH

Not as good as the original pizza hut. Service was good. The new version of the hut lacks the old taste.

Called to order. I asked if he could repeat the question because I could not understand him. He told me the turn the TV down and I might be able to hear then hung up on me. I tried to call back a few times to order. He would answer and hang up. My family will never order from Pizza Hut.

We ordered 7 large pizzas for a pickup order from Pizza Hut. The staff was awesome! I tried to give enough time knowing this was a larger order. It wasn't quite ready when I came to pick them up so I had to wait about 10 minutes (I was early). They were friendly and chatted until they were ready and then the cashier helped me carry them out! Great staff at the Marietta, OH location!

They did a horrible job the first time but decided to give it a go for redemption. They did an absolutely amazing job. I delayed my order for 1h46m and they showed up right on time. I got some extras that I didn't expect and everything was correct. Excellent service and delivery driver had a great sense of humor. He was a bit critical of himself but hands down outstanding service

I placed an order for my lunch break at 11: 58 am and was quoted a wait of around 30 min. The pizza tracker told me my oder was out for deliver at 12: 24PM. I attempted to reach someone at 12: 40 and was on hold for a manager. No one answered. The pizza finally arrived at 1: 01PM- 37 minutes after leaving the store even though I am less than 15 minutes away! I sent the order back! I would like a call back regarding this horrible experience now that my lunch break is over! Attempted to reach a manager again at 1: 02PM and was left on hold until finally transferred back to call center at 1: 12PM. I will be complaining to corporate! Thanks for making me miss my lunch

Well third time here, and service was terrible today. Order two large pizzas and bread sticks. Waitress cam
20 minutes later and ask did you order the new Yorker we said no one pepperoni and one large supreme pan pizzas. She said oh and then brought out the pepperoni. 30 minutes later we asked are we getting the other pizza. She said shoot ran back and brought out of course cold. Got the bill charge us for two orders of bread sticks. Then noticed it wasn't even our bill.

Terrible service

Great service, pizza made great, very friendly staff

The food has always been delicious and the staff has been friendly, professional and attentive. No complaints.