Pizza Hut, Columbus OH

Poor quality pizza with minimal cheese, minimal toppings despite choosing extra and soggy base.

This location screwed up my last order by delivering the pizza and the breadsticks, but not the pop. I called the location, and was on hold for less than a minute before someone answered. I told them about the pop, and I was placed on hold AGAIN for more than 5 minutes, after which I hung up. I called my mom to take care of it, and the person on the phone was VERY rude to her! My mom then drove to the location, and talked to the manager, who gave me a refund.

I ordered a box dinner. When it got here there were no sauces. The breadsticks are cold and dry. The pizza was hot at least. The cinnamon sticks are like warm. Have you ever eaten dry plain breadsticks with no marinara? I called the store and was told there wasn’t anyone to bring the sauces and it would be too long a wait anyway. Gee, thanks.

Pizza was made exactly how we wanted it, food was delicious. Service was very good. Carry out was a breeze. Price was reasonable

Pizza hut has always been our favorite. They have mastered the crust, esp their pan crust. Nobody beats it. Of c it does depend on which location, employees etc but mostly you can never go wrong with Pizza Hut. We are fans. Thanks.

I get the Taste Makers pizza for $10.99. It is very good with Original Pan crust. Pepperoni, mushrooms and banana peppers.

(UPDATE: 6/6/2023) They have improved by getting more staff. Better staff as well. Thank you for improving!

Ordered a pizza 43 minutes ago. Online ordering said 15-20 minutes for pick up. Pull up to the window and give him my name, he laughed and said it’s not even in the oven yet! I said “online said only 15 minutes” he laughed again and said “I wouldn’t trust online. ” Like ohkay…. I asked how long it will take to be ready because I was coming on my lunch break, he said “he has to make it still and put it into the oven” then walked away from the ordering window and I drove off. I WONT be returning in who knows how much time to get the pizza, good thing I didn’t pay yet online:)

Ordered a large pizza last night. The dough was still raw and made us sick. I have tried several times ordering from here hoping it's like the good pizza hut I had growing up and just get sick and disappointed everytime.

Ordered pizza here.pizza was over cooked, burnt on the top and so hard. When I contacted customer support call was transferred to store which was never answered. Spent 20 mins waiting to report the issue, still couldn’t.

Last time, I had issue with same store. I ordered pizza online, but when I reach store on specified time, the store was closed. And spent 30 mins trying to speak to customer service and every time they transferred call to store which was never answered, obviously store was closed. Only good thing was I got refund automatically next day,
Poor customer service.

We had the worst experience we have had in a very long time with this location on 5/15/23. If I could give zero stars, I would. We ordered one medium pan pizza, one medium hand tossed pizza, breadsticks, and boneless wings. The pan pizza was flatter than the hand tossed. It looked absolutely atrocious. The hand tossed pizza was decent. The breadsticks were uncut and had no seasonings…they were literally just a block of baked dough with oil on top. The wings were good but they were supposed to be naked with the sauce on the side. They were tossed in essentially a tablespoon of bbq sauce.

The staff member at the window was nice, but the level of quality control is basically zero. I would rather heat up frozen grocery store pizza than ever order from this location again.

Everyone has to use their pick up window. So if some dork shows up too early for their pizza you have to wait for them even though your order is ready. No one is managing the line.

The pizzas were inconsistent and although supposed to be the same very different as the amount of both the sauce and toppings were different on each. Also, when I order a pizza with three toppings I expect to get a full three toppings. In the case with both of these we were given three toppings on each but not three full toppings as it was more like three toppings together that were equal to the size of one. That is wrong because I paid for three!