Preferred Living Corporate Office, Columbus OH

I moved into Luxe 23 in the summer of 2021, and Preferred Living made many promises about the building they could not fulfill, then sold the building to another management company. Before Preferred Living sold the building, the common areas were always disgusting, and my apartment was not very clean when I moved in. The management also ignored noise complaints. Worst of all, Preferred Living signed a long-term contract with American Power and Lights, a predatory metering company that price gouges residents on electricity costs. If you sign a lease with Preferred Living at any of their newer properties, expect them to sell the building and for promises to go unfulfilled.

Preferred living is the pinnacle of modern living and luxury. The company accommodates to the needs of their residents very well. I will forever be a loyal fan of the brand and will always choose preferred living.

Vendors beware.

We have worked with Preferred as a cleaning vendor and pet waste vendor since November 2020 and I used to work in leasing for the company.

We recently updated our pricing to be more in line with our market competition. We sent notice of this to all of our clients and Preferred did not want to accept the updated pricing of our turns due to our contract already being signed. We pulled our contract amicably for the remainder of 2022 until new bids are accepted in Fall/Winter.

However, we are waiting on an overdue invoice to be paid that is past the Net 30 terms we both use. For reference, we normally receive their payment within 2 weeks of submitting an invoice. We believe this is due to retaliation for us pulling our contract.

I've attached the rest of my complaint as screenshots because there is a character limit as well as the email sent to the business.

We have an amazing floor plan and community thanks to Preferred Living and love where we live. From our experience, we are able to wake up to a comfortable and updated suite every day that we love living in. Our amenities are amazing - we enjoy spending time at the pool that’s open year round, billiards tables, and gym. Best of all is the sense of community that Preferred Living creates. The staff is welcoming and encourages everyone to get to know each other. Our resident events are fun and have allowed us to meet a lot of our neighbors. We have created lifelong friends that we now consider “family” all from our decision to Live Preferred.

I live at a property that was recently sold to Coastal Ridge. I have lived at multiple PL properties, but have been very disappointed in this one in particular. The level of cleanliness (elevators, hallways, dog waste, etc) really dropped off once there were whisperings of another company buying the property.

In addition, I put in a work order for a cosmetic issue with my windows when I first moved in the beginning of June and the problem still has not been addressed. Before the sale went through, I let Preferred know that I felt they were pushing me off so the new company would have to deal with it. They assured me that this was not the case, yet we are now in October with 0 resolution. I have routinely checked in with current management and they let me know twice that Preferred would be there that week to fix it without anyone actually coming. Very frustrating to waste my valuable time communicating with the management team and being unhappy for 4 months without any end in sight.

I have lived at their Taylor House property for almost 6 months now. Aside from the upgraded units, management has been great! Everyone has been super helpful and accommodating, along with their maintenance team. They are quick to fix any time there is even a small issue. It's usually pretty quiet on my end of the building, which is great! I definitely recommend checking out a Preferred Living property. They are truly stunning!

I moved to Belmont House in the middle of a pandemic from PA via AR. I have to admit I was astonished to see younger residents. I reviewed all the reviews and can see that there are a mixture of feelings. My experience here has been a great adventure. I get most things taken care via the app.
I love the maintenance guys. They always take the time to explain. They obviously have a lot of patience when it comes to the trash compactor. When I pass them in the hallway, they call me by my name. I never once felt like i was mistreated. A great group of people.
I have to tell you about Ally. I tried to contact the owners but that is hard, down right difficult. My floor is currently going through construction. Ally worked with each person to get a plan together. I understand that those situations can be difficult to handle. I took it as an opportunity to see the other side of the complex.
When I moved. I couldn't connect to internet. I couldn't figure out why another could connect and I couldn't. Typically you would be told to contact AT&T. Not Ally, she came to my apartment and work to resolve the issue. She worked until my issue was resolved. It was the best experience I had and not one I would soon forget.
Thank you for hiring a great staff and leader.

I wouldn’t recommend their properties to my worst enemies. Horrible service if you even get any with problems

Wish I could put 0 stars. I sublet an apartment at Taylor House and was charged $300 for carpet replacement and $630 for pet deposit+ fees after move out. I DID NOT HAVE A PET! But management claimed the stains on my carpet (which were from previous tenant) were pet stains and insisted I MUST pay for pet during the 8month I lived there in addition to the carpet damage even though I did not have one. Taylor House’s reason for why the stains were from pet was because of strong odors; however, when I lived there, I did not have any problems with odor in the room. Terrible company, terrible apartment management. EVERYONE PLEASE STAY AWAY!

Little to no concern for the needs/wellbeing of the renters, but significant concern for maximizing profits.

I was treated so poorly by the lady that was running the office the day that I stopped in. I was kind and respectful and gave no reason for any kind of attitude. I also understand sometimes we have bad days and hard times, but this women went out of her way to actively disrespect me. I have not experienced too many times in my life the complete unwaranted disregard and disrespect to me as person.

This company is a scam project. They lure in with good tour of the clubhouse and amenities but you will pay every penny you have saved for it. The quality of their buildings and services is bad. Wouldn't recommend any of their communities.

“Bait and switched” us. Upon arriving For our appointment we were informed the size was substantially smaller and the rent would be 50% more at least.