Primary Vision Care, Newark OH

We are so thankful for Dr. Diaz and the wonderful staff a Primary Vision Care! I have terrible vision, and Dr. Diaz always performs a thorough exam and explains all of my options regarding contacts and glasses. My husband suffers from severe dry eyes, and she has made several recommendations that have been very helpful to him. She is so personable and easy to talk to. All of the office staff are incredibly friendly and welcoming. It is always easy to get ahold of someone to schedule an appointment or ask a question. We recommend Dr. Diaz and PVC to anyone in the Newark area looking for an exceptional optometrist!

I used to love this place but the last few times I've been here aside from the doctors the staff is extremely rude. They messed up my prescription then sent them back and in June it will be 5 months I've waited to get my glasses every time you call they have a new excuse say they will call you back then don't. They keep saying they can't get a hold of the manager at the lab next time I need my yearly eye check up I'm going somewhere else.

I called to schedule an eye exam for my husband and I. My husband is already an established patient. The receptionist on the phone said she would call me right back because her computer wasn’t cooperating. That was over two hours ago.my guess is the computer must have blown up?
I called LensCrafters and they got us right in and they accept most insurances. Don’t waste your time with this place. It’s pretty clear they don’t care.

I will begin with the obvious about PVC their parking is horrible. The laundry mat consumes the majority of their lot. Next is the customer service, I have been a PVC customer for many years and lately the employees have been rude. When I say rude I mean assuming that my 13 year old (who was with me) was doing something wrong while trying on glasses. I had been the week prior so I knew the covid procedures and was right there with her to ensure she was doing what she was supposed to. After that rude encounter was the technician that tests the eyes. We were an inconvenience to her and obviously were disrupting her time. She acted like working there was terrible. My daughter even asked her if she was having a good day.to try to start conversation and welp that was like talking to a wall. Lastly the doctor.we have loved her in past years however this time was different. It was rushed. Too many patients? Taking on “welfare" patients? I don't know but for the amount they charge for glasses a royal treatment should be performed. We went to america's best and got 2 pairs of glasses for $70 and the one pair at PVC was over 200 with the same insurance. I am pretty sure for years they have been ripping me off.

Updated. Like everywhere else they'll only accept insurances that are extortion to pay with or cash. No surprise.

I just picked up my glasses today. I love them! Susan Robus is the BEST! I was treated very well! Susan even adjusted an old pair of sunglasses for me and they fit just like new! I highly recommend this business! Keep up the great work!

Excellent treatment from everyone there. My doctor helped me tremendously because I am having issues with my eyes and they check on me all the time! Thank you all for your consideration!

Had awesome experience from scheduling appointment to getting my glasses. Went with transition lenses, the ones that also adjust when driving. Cant say how ecstatic I am about them, they aren't to dark. I heard older transition lenses the first few steps you kind of was walking blind til they adjusted. My experience with them I don't even notice a visual difference between being inside or outside. It's hard to explain, they act like sunglasses when I'm outside, but walking inside they seemingly instantly adjust I don't notice a visual loss of any kind. They do appear dark at first when you walk in, but you don't notice until someone asks if you can see. Lol. Love the glasses and loved the service from the staff and also those that made my glasses. Will go back for sure.

I’ve been to this place for over 7 years. I’ve always had great service until this past year. They got a new call system (as if they’re too busy to manually answer calls) that forces you to leave a message instead of hold. I have left 3 messages in the past 2 months and haven’t received one call back. Switched my optometrists today and pleased with Appleton in Indian mound mall!

Great care, great staff. Huge selection of glasses to choose from as well.
Dr. Henry will explain everything being done and answer any questions along the way.

I had a great experience with Dr. Hammond. It was my first time going to the eye doctor in years and she took great care of my needs! Would recommend to anybody.

Couldn't be any happier with the service I received from start to finish! I loved the special attention I received. Dr. Henry explained what he would be doing in great detail. And I even had someone helping me chose the perfect frame! I can't thank you enough!

Love their great Maui Jim collection! Dr Hammond-Diaz and her entire staff were very welcoming and helpful during my previous exams. Look forward in bringing my daughter Gabriella for future eye exams! And I forgot, Dr. Hammond-Diaz can do a full exam in Spanish for my family:)

Great family run business with unmatched customer service. Always have the latest and greatest styles.

Dr Henry and the entire practice are phenomenal. They are really amazing with picking out frames to fit your face. Also, thanks to Dr Henry we became aware of a very serious condition that my son may have had. Dr Henry went the extra mile to share with us a remote possibility that ended up becoming a real issue for my son. We will never leave!

Very welcoming and comfortable office! Great Dr. ’s and staff. They are also open later hours which works well with my family and I’s work/school schedules.

The optometrist that I saw was pretty good. However, the staff that work at this office are not professional. I see this is echoed in other reviews of this office.
I was told I could come in early to fix an issue with the contacts they prescribed me. I arrived 2 minutes before their regular hours, not 9: 30 as she had told me I could. I arrived at 9: 58 to a locked door and the staff watching me from inside. When I knocked, I was met by the receptionist in an extremely rude way. They denied that they had claimed I could come in early and were confrontational about it.
They were also confrontational about rescheduling me the first time that I had called to tell them that the contacts they had me in weren't working.
It seems to me that the staff needs to be better trained in customer service. As a small business owner, I could never imagine treating a customer this way and just feel that others need to know.

I have had great experience with the eye doctors and clinical staff. However I have had issues with front staff calling when my products were in, or returning phone calls. I have been waiting more than two weeks for a trial contact to come in before ordering. I got a voicemail that it was in and I needed to schedule a time to come in a try the fit. I have made three calls, during business hours, that when straight to voicemail. I left messages and they have never been returned. Today is Thursday, I left a message around noon, no call back, and now the office is closed until Monday. I NEED these contacts to see and I"m very frustrated. I've been coming here for years but the past few years have noticed a decline. I'm not certain I will be returning.