Provident Travel - Group & Leisure, Cincinnati OH

The trip was organized and Marie did an amazing job. At our first drop off point at the conclusion of the trip, one fellow traveler became very ill. She quickly recognized the need to call EMS and contacted next of kin to meet him at the hospital. John, the bus driver did an outstanding job helping Marie with this situation. Great team work.
As for the trip, the actives kept us very busy. I would have preferred to skip the musical museum, to arrive home earlier. In my opinion, it was a lame event, we could have skipped.
The French Lick resort was beautiful and the guided tour was interesting. But it's sister hotel, Baden Springs should be included with a tour as part of the agenda. With the hotel trolley system, you could consider having us stay there.
The breakfast was good, but the evening buffet was very poor. Please remove from price of trip or give food voucher to use in hotel restaurants.
Too much of the same type of buffet style food. Would rather have some meals on our own to explore local restaurants.
The dinner /show with it's technical problems made for too long of a day. Perhaps a shorter show or the arrival of the hotel trolley to skip the show could be arranged.
The price for the trip is a little on the high side for the quality of food /Buffets and activities.

I enjoyed the Elvis impersonator luncheon cruise. I was not unhappy with any part of the day. I really was impressed by the professionalism and knowledge of our tour guide. I know that she will be the tour guide on the Branson trip, and I am already signed up.

Entertainer was fabulous but the boat was uncomfortable because of air conditioning problems. We were promised a comfortable cabin but it was crowded and hot.

The Elvis riverboat dinner cruise was very nice. Unfortunately I was very concerned about the ramp to and from the boat. It was extrememly steep. I also thought the food had a lot of pepper. That is something that can easily be added by the individual. Loved the singer and the music.

The Sycamore Presbyterian Church Prime Times had a GREAT TRIP TO MARIETTA, OHIO, AND PARKERSBURG, WEST VIRGINIA, and BLENNERHESAT ISLAND!
THE BUS DRIVER _ AND THE TOUR DIRECTOR _ WERE AMAZING!
Also the Fairfield Inn by Marriot was georgeous, with the 90 degree pool and the 100 degree jacuzzi!
Thanks, Buckeye Marv

Provident left one museum off of our prepaid trip. They didn't notify us or give us a refund of the included cost.

I booked two rooms for a one night stay at hotel Xcaret Mexico through Tillina Whitehead. I was very clear while booking that it should be at Xcaret Mexico, and not Xcaret Arte Two different resorts, but next to each other. I had taken two of my sisters and brother-in-law there as a surprise. When we arrived, the reservation was at the wrong resort. I called Tillina and asked her to correct the reservation. After a 3 1/2 hour wait I was told it would cost me $1100 more to stay where I had originally asked for. During which time I was told to take it easy because I couldn’t check in until 3 o’clock anyway. I was told by the resort I could check in early and then spend the day enjoying the resort, things like swimming, eating at the restaurants going out to the ocean. I was also told that it was my fault because I did not review the invoice that she sent to me confirming my reservation. I will not use this travel agency again for any reason. It’s better just to do it yourself online and not have to depend on a third-party.