R. D. Banks Chevrolet, INC., Warren OH

We had a recall on our passenger side airbags. I was prepared to sit for at least a couple hours to have it replaced. I was pleasantly surprised when it was done in less than an hour! I won't buy a vehicle anywhere else! Love the people in the service department, Ron, Bill and everyone else! My salesperson Tom, it's always a pleasure to visit when I'm in for service!

Best service crew around. From when I bought my truck in 2017 till now they have went above and beyond

Everyone is so pleasant and seem happy to be there. Very helpful and my oil change was completed quickly

Buying my new Blazer was extremely easy and everyone at the dealership was very helpful and professional. Very pleasant experience.

Went there for an oil change, they also rotated the tires, topped off all fluids, checked brakes, very happy, will use them in the future to service my truck, fast and courteous

Great place to go for all your service and repair needs.
New vehicle experience is awesome

Bill in the service department is nothing but kind and always takes the time to hear me out with any comments and concerns on my vechile i feel comfortable taking my vechile here and really appreciate his awesome kind customer service!

Excellent A+ service. Told me what was wrong, what needed to be done and fixed all in the same day! What a great service staff! Thank You!

Landon, don and every one there were really helpful to me while i was purchasing my 2023 trail blazer, thank you all so much

The experience was very good the service I received was amazing it was quick and and very helpful and friendly and I really liked the price you are the most reliable in my area. Thank you so much

This is the ninth new Chevy that I've bought at Banks. Same knowledgeable salesman (Ken Shively), beautiful showroom and great buying experience. I've always been impressed with the service department as well.

After having my car towed in and describing a noise and hesitation it made every time i reached 40mph, one $1,200 break job later, and I found that they never fixed the original problem. To their credit, they picked up the car for the second shot at fixing it (I wasn't going to pay to have it towed AGAIN and I wanted them to actually drive the car so they would see what it was doing.) So it was then a $4,630 transmission job. If I had known that the total would be over $5,800 before they did the breaks, I might have made a different decision about the car. I miss the people you used to have working there. At the very LEAST they should have offered me a couple of free oil changes after they missed the diagnosis. It makes me wonder if I want mechanics who don't check out all the possibilities when there is a problem and just assume the first thing they find is the only thing wrong. I had it towed in the first time because I was afraid to drive it like that, not because it wouldn't drive. They should have taken it for a test drive, if not before, then after they thought they fixed it the first time. I used to trust the repair shop, now, not so much.

Brody did an amazing job with helping lease my new Equinox! He was so patient and was able to answer my every question

Well, my experience is with the Service Department and they were great. The communication was great and so far the services performed seemed to have been done well.