Rally's, Columbus OH

Can barely hear anybody on the voice box. Ask for a coke, they give me diet coke. Didn't bother putting a straw in the bag. Whoever is working there at 3: 30pm suuuuuuucks at doin there job.

CLEVELAND AVE RALLYS
** Recent update*" Still never have shakes or 8ce cream and my order is never taken correctly or I am missing items I paid for, sometimes both things occur 08/02/23

Unless you have to, DON'T GO HERE! GO TO RALLY'S ON 161 OR HIGH ST. IF ITS AT NIGHT, GO TO 161 BECAUSE AFTER CERTAIN HOURS HIGH ST DOES ONLINE ORDERS ONLY

Keep in mind I go here once a day because my Dad loves Rally's and Cleveland ave is the closest.
Every day I say to my self that I want to call corporate. I'm not a Karen or suburban woman, but not hood enough to go crazy on the workers But this ish here is beyond ridiculous!

Rally's on Cleveland! Horrible always! So my biggest issue is, this is the only Rally's who charges me for a cup of strawberry soft serve (additional $1.69) separately and charges me $3.99 (the price of a BROOKIE W/SOFT SERVE)! HIGH ST AND 161 NEVER DO THIS TO ME. CLEVELAND AVE RALLYS says that BROOKIE W/SERVE means only VANILLA soft serve. I have went during all shifts 9n different days and one day I even asked. I said what Ice cream does it come with. The woman said soft serve, I said ok what kind of soft serve? She said ice cream. I said ok, give me wicked strawberry (Rally's soft serve strawberry), and she said you can only get vanilla. I will add pictures later and update this. However 161 and high St does NOT do this.
Rally's Cleveland Ave continued:

#2 They either have Milkshakes but not Banana, or no shakes but have soft serve.
Or No soft serve but have shakes.

#3Ordered my dad a banana shake and it looked like Mountain Dew.

#4 I was once told the subtotal (thinking it was the total like it should have been) and gave coin change so I would get all dollar bills back. The girl have me back $0.93. I said it was $0.07. She said and you gave me $0.10. I said then I should have gotten back 3 pennies, not 9 dimes and 4 pennies. My dollar amount was also wrong. She said said I entered what you gave me in the register. So I checked the receipt. She had told me the subtotal price!

#5 They either don't know how to just add points, once someone used my $10 I had built up and I just wanted to add points! Or they don't know anything at all about the app.

#6 Once I pulled up and walked to the window for his two shakes because the line was down the street near Chase Bank almost at Cleveland Ave, and as I am standing at the window, the workers were inside play fighting/flirting. I told them they have a long line wrapped around down the street.

Now I understand that Oakland Park and Cleveland Ave is not the safest or greatest place to work, but service doesn't have to be this HORRIBLE! I am related to someone two people who are Rally's managers in Columbus and they wouldn't tolerate this kind of behavior.

Will never go back. Woman working was VERY did nothing were asked from asking for food to be well done to asking for separate bags for food. Terrible!

Food was fresh, the service was nice, had to wait on the chicken tenders for a few minutes and was told to pull around to the other drive thru for deliveries. Which was no problem at all. Overall, this Rally's is a decent place to get some fast food. Only thing was they had no slushies or ice cream/milkshakes available which was a bummer but typical issue for all fast food joints when you're ordering after 10pm.

I got charged $31 and some change but never received my whole order chicken wings was missing and tried to call no answer at all door dasher Kingsley never went to get the rest of my order

This location specifically night shift has really been on top of things lately! My new favorite rally’s in Columbus.

Not much of a rallys fan as I was when Rally's first arrived in Columbus Ohio the service is very slow and the people that work there can be really rude I've waited for 20 minutes B4 in the drive thru

Stopped by after leaving a local convention event. Food was awesome! Was a bit of a wait, because it was busy, but it's Rally's so it's worth it! The employees were awesome, the music was blasting, and the lady who handed us our food? Her nails were FIRE. The only downside to this location? The local neighborhood isn't the greatest. But that's what happens sometimes. Overall, great place to swing by and grab something hot on your way through.

First time here in Columbus i’m rating it 4 stars because the lady at the window was amazing and friendly. She smiled at me and asked how I was doing at 8: 45 pm 5/19 the chicken bites is a no

Even through the drive-thru this place was awesome. The fries tasted the best I've had in a long time. They were quick and the fries were hot.

Shut this place down you will never get what you order FRESH food is undercooked cold, stale and missing food. Employees are always high playing with customers food holding up lines because they don't want to work. I can't believe all these complaints through out the years and nothing has been done I'll be calling every department on this store.