Rascal House, Cleveland OH

Dirty store
Slow service
Terrible food.
Took 35min plus waiting 15 min to get my order in. Food was cold. Gyro meat burnt. Gyro shell hard.
Terrible and horrible. Where is the 0 star or toilet option?

Don’t order delivery from here unless you want to wait for a couple hours. If you only had one driver you should have adjusted your your estimated delivery time before I placed and paid for my order. Unacceptable. Not cool. Should have called and offered a refund welll before an hour and a half went by. This hotel and your shop are legit like 3 minutes away in a car.

There’s service was really slow, we have to go to counter and ask for our order if it’s ready or not. They took 15-20 min for just a Garlic toast and when we got it was burned. I gave two stars because they were serving hot food and they pizza was good.

There online menu has different prices than what they are actually selling it for and that's false advertising so I won't be shopping any more with them

So we started ordering food specially the wings and waffles fries for few week and the first time was great, second time wrong fries they were supposed to be waffles fries but ok, then third time my husband pickup the order our mistake Not to look at it the wings we usually order are with barbecue sauce this order wasn't barbecue it was Buffalo sauce and that's a little bit to hot specially for me.and than on top of that we call and because the second order they not give us our waffles fries we did have a store credit and that was fine, but they did charge us for regular fries so few days later when we desired to get our delicious fries we needed to matter what to pay for the difference on $ that's fine because perhaps we didn't specified when we order them ok.back to the wrong wings.make a phone call looking perhaps for another credit or wings even though we stay at Cleveland Heights and usually we order when we are coming home kinda late.so yes we couldn't go back into the next day this bra is telling my husband because of they mistake they did with the wings to bring them back its close to or pass 11pm and we at home getting ready for the next day taking about this time am gonna give you credit hold on just because 2 mistake that you guys did and I'm going even take responsibility for the fries because we didn't specified as (waffle) but the wings no we can't do.period because yes we didn't check your stupid close bag.but our receipt does said barbecue wings.anyway Next day we ended up at the restaurant hubby talk to the manager at least that's what we thought and not only she got the nasty wings back from us from the night before that perhaps the other person really thought we will eaten no way.and we has credit and fresh wings that day.thanks whomever talk to my hubby.and try to understand that we do not stay around the corner.and it's not possible to get home and then go back to downtown so from now on we will check our close bag orders period.be careful check your close bag.orders.

Visiting from out of town last week. Wanted pizza and WOW! Very happy with our decision. Great service, speedy delivery, and great taste and quality. Love the crispy crust. Too bad I can't get delivery 300 miles away!
Ordered a couple Sub sandwiches too. A M A Z I N G!

Waiting around for someone to take my order.there was a worker drinking soda at the soda fountain and someone else getting bags together instead of taking my order.needs better customer service

Ordered a pizza and 2 hours later- not here. The people were extremely rude and they delivered it to the wrong place and acted like it was our fault. Said they were going to remake and bring it back - nothing

It was almost midnight and we had just got into the hotel next door. We walked around downtown but Rascals was open til 4am so we got a bite to eat. 3 cheese steaks and a jumbo pretzel order. Was the food the best in the world? Heck no. But did we eat when everything else nearby was closed and enjoy our food? Heck yeah! Got take out and brought it back to the hotel. Savored every bite. It's mediocre food, but a good place to go if there is nowhere else you can go.

The food is always great absolutely love the cheese cake and chicken sandwich they are always busy so I recommend ordering before you go so that way you don't have to wait as long

Awful staff that talks down to you for asking if they have your order and when it'll be ready. I was staring at my order for 5 minutes before someone competent came by to ask if I needed help and actually read the ticket. Not worth your time.

Terrible, Ordered 2 BLT wraps well done bacon, sent a slimey undercooked wrap forgot the frys I paid for called and complained the Asst General Mgr said she would give me a credit. Called back 2 days later they said there was no credit they just refunded Waffle frys. So did she not only lie to me knowing the one wrap was disgusting and was inedible acted like it was no big deal so no lunch for me and then to be lied to. Never again will I order from such a dissapointment of a restaurant.

Love this place and the people there but tonight I went there and I got the 2 slices meal and the slices were so small and thin like they could have been together to make one and I’ve gotten this many times never this small

Jake the manager at this location is the absolute best! The food is also consistently fresh, hot, and perfect in every way!:)

Jake went out of his way as well as the General Manager recently to make sure our order was to perfection. No joke! These two managers should be proud. I am very happy with their service to us hungry. Clevelanders and those visiting our great city:)
And as a proud United States Marine (Infantry/ machine gunner- 3 tours-2001-2005 yes to Afghanistan lol) I love it when people take pride in their work. So thank you to Jake and Scott. Their employees too:) Semper Fi. Everyone you will love your not only your delicious hot fresh food but your experience too.

I love the quintessential wavy crust! They have the best cheese pizza in all of Cleveland! Their pepperoni pizza and french fries are always too salty for me and their chicken they always cooked a little bit too soft no matter what I've requested. But they have the best buffalo chicken in all of Cleveland as well!

Food is good but if you want your food at a specific time better order it online for like 30 minutes prior. Got to the restaurant right at my pickup time and it was a solid 20 minutes before they even started my order with absolutely 0 sense of urgency or care from the staff.

Ordered 3 party pizzas for 13 ppl. $60. Decent size pizzas. 1 chz, 1 pepperoni and 1 onion/shrooms/hot pepper. Good toppings and pizza was good too. Parking is an issue.but would definitely order again. Double check delivery.no delivery currently. Covid? Staffing? Why the 4 stars.