Recker and Boerger, Cincinnati OH

EXTREMELY terrible service. Managements customer service skills are HORRIBLE. They do not care to go above and beyond for their customers when they are the ones who made the mistake. Do not waste your time or money.

We, too, have bought many appliances from Recker and Boerger. No more based on my freibds experience. Very disappointing

See below

Good News. Not So Good News! And, I'm Ticked Off!

Beloveds, the good news is we finally purchased a new stove today! Yeah! And a new washer as well. Thank you all for your prayers and good vibes! Praises! I'm happy! JeanneLynn is happy, and my Janice is happy, too.

Well, I will tell you why I'm ticked off!

Our first stop was to one of my favorite places to purchase appliances, Recker and Boerger on Montgomery Road in Montgomery. We purchased appliances there over the years for our rental properties, as well as our home. Plus, I'm a big fan of GE Appliances, and they carry a wide variety of GE stuff.

Well, we walked in and three gentlemen were sitting at there desks. They took more than a reasonable amount of time to acknowledge us. This was rather disconcerting to me, but in all fairness, I could see one was on the phone. But, the other two weren't. The one sitting at the middle desk finally said, "Can I help you? " Still not friendly. The gesture was rather "icy. "

We told him what we were looking for and was standing next to the GE Range we'd seen in the newspaper. Still seated, he said the sale ended yesterday. Ok, that we understood.

"Are there any other options available in our price range, " I asked. I told him the specifics of what we were seeking in a range.

He looked at the two of us as if we were "bothering him. " His body language spoke volumes. It's just who I am to be polite and give people the benefit of the doubt.

Given the current "red zone" we're experiencing with Covid-19, I thought just for a brief moment or so that he wanted to keep a safe distance. But 15 feet, and little eye contact with us, hmmm?

But then, I faced the truth for what it was. Two Black females wearing black face masks in Recker and Boerger on a hot summer day, this white man couldn't be bothered. It was painful for both JeanneLynn and I. We left and she screamed in the car about how this happened the last time she purchased an appliance there for one of our properties.

I detest the "isms. " From this day forward, I will never set foot in Recker and Boerger again! Ever! As my Mama used to tell me and my siblings, "Baby, never go any place where you're not wanted! "

Not so good news?

Well, we did end up purchasing appliances today. The service was wonderful. The young man offered me a stool to sit on while he completed the paperwork. When I went to stand up, the stool slid from behind me, and I fell. Yikes! Not the knees, I prayed!

Well, thank God I was able to get up, with some assistance, of course. I'm a bit sore all over, but mobile. God continues to smile on me?

Was looking for a stove. They have a big selection and prices are compatible to other stores. It was clean and the staff showed us what they had and let us browse and weren't pushie.

A terribly shady company that starts repair work for products they installed by assuring you it’s under warranty then charging you hundreds of dollars for work *not* under warranty. They did not provide a quote for work, just said it was under warranty. I’ll be taking my business to a company that is honest and values integrity.

Wonderful service and excellent prices. We needed a new stove after a power outage caused ours to die and we were able to take home a floor model that day

Nice place BUT are sale man screwed our delivery.he told us one date and put in a another date.

Atrocious

I purchased a heat pump and ac from them. It was not operating properly and we called them to come out and repair it. They came out while I was not home and fixed it while my wife was there. I assumed the problem was fixed the right way.

What they did was have my wife take off the thermostat and take off a wire to make it work. Later in the year she would replace the wire when we turned the gas back on.

I walked by the other day and saw my wife doing this. If the wire would have touched another wire it could have fried the circuit board or damaged other parts of the system.

I called and told them about this problem and I was told that they would not do anything to help me and stated that if I did not agree with them that they were going to hang up on me.

I didn't think their prices were that great! Why buy scratch & dent when you can by new at almost the same price.

Yea bought a fridge, GREAT price but they have had to come back 3x's forgot putting water line for ice maker in properly! Last gentleman did excellent work, wish we had HIM from the beginning!

We had a very bad experience with another big box electronics store when we tried to purchase a new dryer. Long story short we set up three delivery dates and they did not deliver on any of the dates scheduled, so we canceled the order. We then went to Recker and Boerger to buy a dryer, and decided to also get a microwave. Our salesmen John was very pleasant and helpful. We have bought from them in the past and have always been very happy. So lesson learned.we will only deal with Recker and Boerger when it comes to appliances, heating/cooling and water heater.

I had my yearly check-up on my air conditioner and furnace. I was very impressed with
Andy Whaley who did an excellent job. He was very friendly and I could see that he is
very knowledgeable and helpful in answering my questions. I would highly recommend
Recker and Boerger.

Replaced all my kitchen appliances over course of a month of deliveries and installations, dishwasher, convection oven, overhead microwave, ice-in-the door fridge. Every delivery crew was great, on time and installations quick and smooth. Love my new appliances and the new look! Thank you so much!

Great place with huge selection of different appliances. If looks don't concern you, the Scratch and dent items are the way to go. Huge 27cu.ft.french door fridge with two scratches was almost $1,000 less than a brand new fridge. They have multiple locations with scratch and dents at each place. I did have to drive further to look at the fridge but well worth it. Hank our salesman was great and was able to bundle price with Washer & Dryer. Free delivery/Free installation and they will hold your item's with only 10% down