Rite Aid, Columbiana OH

While waiting in line at the pharmacy to pick up my prescriptions I was asked by the pharmacist, Adam if I was up to date on my covid vaccine. I don't believe the answer is any of his business nor anyone else's business that was around me. Not to mention he didn't ask anyone else while I was waiting in line. Adam also left me sitting in the waiting area for over 40 minutes for a scheduled flu shot. I ended up walking out. Extremely poor customer service. I had my family's prescriptions transferred to Family Drug. They are the friendliest people and we made the best choice! Support local!

Rite Aid pharmacy is very unreliable. Ordered meds on Friday. Went on Sunday, Monday and today (Tuesday) was told to come back. Most important med was still not ready. I’m a patient person but today pushed me over the edge. Done with Rite Aid Pharmacy!

Left the doctors with my son who was sick, waited over and hour and half to even go pick up his prescriptions and they told me it wouldn’t be ready until 4pm, which was another 5 hours away. It’s absolutely ridiculous, I will now have to take my sick kid out again to pick it up. After this we are switching pharmacies bc this isn’t the first time we have had issues like this.

Rite Aid is my pharmacy of choice. I know and enjoy visiting with many of the staff. Its always a pleasant shopping experience with good sale prices & promotions.

Late night stop for cosmetic items. Very large store. Wide selection of over the counter products

Although they had some staffing issues earlier this year, it seems to be resolved. I also love the app as I can reorder my prescriptions and then pay and have it delivered.

Pharmacy work really hard to get prescription needs met! In store staff very helpful, kind and courteous. Store always clean a n d spotless.

They are very hard working busy pharmacy. I had a few times I was super stressed during this covid time " my sons were ill" and they were very patient with me. I am a long time customer and I think they are a great pharmacy.

Pharmacy always so helpful, knowledgeable and very pleasant to speak too. I think they r the best

The customer service has always been excellent. The pharmacists and techs have been under tremendous pressure due to short staffing and supply issues, none of which are their fault. They work tirelessly in the face of these challenges and remain professional and respectful even when treated terribly by customers who don't understand the circumstances. All the employees are hard working and helpful. The store is very neat and clean. Management is doing a terrific job!

I spent some time between 2: 30 and 3: 30pm on 9/14/21 here for a flu shot. I watched the staff in the pharmacy bust their butts working as fast as possible and engage politely with all customers during this time. I saw several customers, one who was extremely loud and rude to the manager, complain about the speed of service and the staff handled it very professionally. Just wanted to say they're doing a great job under the circumstances of being short handed in a pandemic and their efforts are appreciated by many.

If I could they would get a - a star! Been a client on and off 16 years. I have a weekly prescription and every week it's always an issue. I'm done never again

I dropped of a script and was told it would be 30 to 45 minutes. Got back 1: 15 later and was told another 10 minutes still waiting 20 minutes later. Still waiting 1 hour later, was tol it was a glitch, it always happens here.

I was prescribed a steroid to minimize swelling after surgery along with an antibiotic. I picked up my medication only to find out they didn't give me the steroid when I got home. I had to call them to find out they didn't give it to me. Apparently they were out and had to order it for the next day. Wouldn't that have been useful information when I picked my medication up? If I would have known they were out I would of had it sent somewhere else. They should have called the moment they found out they didn't have it! Low and behold my face is extremely swollen now and I have a big event to attend this weekend.

Wait time for the pharmacy is ridiculous, there is no reason a person should wait in their car for 45 min to pickup a prescription that was dropped off days prior.

Had a horrible experience today. The only thermometers they have are $72.00. They are nice ones but when I arrived home we had found one so wanted to return the item due to it being $72.00. I called all surrounding dollar generals but didn't have any. They couldn't believe the price either. They are kept at the front counter and I was unaware of the price before purchasing. I called about returning it and they transferred me to the manager who was extremely rude. Never again, Rite Aid.

Slowest pharmacy around, I will be taking my business back to cvs although it’s out of my way