Robertson’s Building Center & Supply, Malvern OH

I think this is one of the best "little" hardware stores around. I found out once inside that it had all I needed. The staff is incredible. If the don't have it let them know. Will be going there whenever I'm in the neighborhood.

A very unfortunate happening at Robertson's in Malvern. This was an enjoyable place to shop until the following occured. For background: My family and I run several local businesses and have taken on a building project for the summer, just a short way away. Robertson's had a small town charm to it and even though the prices on things were more than bigger chain competitors, the convenience and ability to support them was worth it. Several weeks ago, however, I sent my father and my partner to Robertson's to get some more building supplies. They are both neurodivergent and are prone to anxiety, so they often do things (like pacing, for example) which are completely harmless and needn't be explained or justified. They are just as able and welcome as anyone else to shop, despite these qualities. They were asked if they needed help, and they responded something to the effect of: they thought they were okay. The man who is "in charge" began to profile and slander them with insinuations that they were stealing based upon the fact that they pace around, price check things on their phones, were wearing work clothes, and come in to shop too OFTEN. They were then told not to return, and for "people like them" to not return either. It is incredibly clear that this business is experiencing a problem with theft based upon the action taken, but barring paying customers who regularly spend more than just a few dollars here and there from your establishment due to your own judgements only digs your hole bigger. You still did not solve your loss problem, but you exasperated it by eliminating further business. I have made sure to let my circle of locals and fellow business owners ("people like them") know about this experience and how truly disappointing it is.

Awesome staff, always go above and beyond any expectations to help! Highly recommend!

Love this place they are always friendly and willing to help me solve my many odd issues that I find myself having to fix

A great hardware store with a friendly and helpful staff. Robertson's offers a large selection of tools and hardware.

Good store, have great selection of things, prices aren't the greatest though