roll: Bike Shop on Polaris Pkwy - Columbus, Westerville OH

The guys in Westerville went above and beyond to put a tire on my bike with one minute to closing time!

They fixed my son bike less charges. Excellent service, friendly staff. Explain clearly what happens and what will do.thank you so much

I got a flat tire on my morning ride, went there when they opened and they replaced the tube and I was back on the road in 10 minutes.

Quick and courteous service. Extremely pleased. Got tube and tire replaced for my son’s bike and it was a breeze. Dick was asking 5 days to look at the bike and 2-3 weeks to fix it.

So today I took my sons bike as well as my own into the shop to get it worked on. We just have some old Mongoose bikes from Walmart so nothing fancy and I was a little worried that the workers would look down on us or give us second rate service because we obviously have no idea about bikes.but it was just the opposite. The young man helped me have a better understanding of what might bike “actually needed” instead of trying to sell me the more expensive tune up or accessories. Not knowing anything about bikes I felt he had my best interests in mind and did not take advantage of me which I was super worried about. So refreshing I just had to write this review.

This place is awesome! Went in today because I thought I needed new tires and it turns out I didn't need new tires. They were able to help me and save me money. I've been to companies before that would have sold me something I didn't need, but Roll was interested in good service instead. Will definitely be going back for all my Biking needs.

Roll have good service and good people to help you out. Today I came to fix my kids bike and they did it.
Thanks roll once again

Everytime I go into roll: they're extremely happy to see you in their store. Whether you're there to just look around or purchase something. I love the fact this bike shop doesn't want to sell you on a new bike unless you're ready for one, and work on a bike they don't sell. I feel their goal is to just keep you peddling regardless of the bike and it's age.

I bought a custom made C1 City bike from roll about 4 months ago for commuting, and it has been an excellent bike. I was amazed how quickly they were able to make the bike and get it to the store - less than a week. It's been a perfect commuter bike; it's well-made, has great components for the price range, and is quite comfortable. After putting about 400 miles on it, I took it to the store (Lane Avenue this time) for a tune-up, and now it feels like it's brand new.

As far as the store itself, they have a great selection of upper-end road bikes, and even some tri/TT bikes. Their accessory and clothing selection is rather small, especially given the large floor space. I've never seen them very busy, and every time I've gone in I've been helped quickly. The tune-up only took 3-4 hours.

Brought them a broken bike I didn't buy at their shop and they were very helpful, got me the parts to fix it, showed me what to do. I will be back to their store

Dale was great to work with, helped with all questions and even helped load the bike in the car. Definitely recommend!

My favorite place for parts and service. If you get a new part for your bike they will put it on for free. Service is fast, and they carry almost anything I have needed in stock. Highly recommend.

I stopped in with my bike to get it fixed, get a new seat, etc. None of the employees would speak to me. I walked around the store, eventually the guy behind the counter said "we'll be right with you". But the sales reps continued to help other customers that came in after me. Eventually I asked one the reps for help directly. He nodded and then walked away. A few minutes later he was helping another customer who had walked in afterwards. I'm not sure what I did wrong but that will likely be my first and last trip to ROLL.

I have been a regular customer for almost 4 years. I've always been pleased with their service and merchandise. I wouldn't shop anywhere else!

I absolutely love my bike, and it's one of the few places where we could find a bike large enough for my 6'8" husband - but $1400 for two bikes is still a lot in my book.

Great service! This is my go-to place when any repair is over my head. They have always been very helpful with advice and repairs at a good price. I bought my mtn bike at another LBS then moved to Polaris and needed a new LBS. Even though Roll doesn't sell the brand of bike I have they are still able to get replacement parts and perform the repairs perfectly.