Row House, Columbus OH

It's a nice atmosphere and the classes aren't bad. However, they put you in this contract - to the tune of $159/month and all they offer are a handful of classes a week. I canceled last fall and the previous manager put my account on a "freeze" and the charges started up again in March. I've called and received no returned call. I had to show up at the facility - AGAIN - only a handful of times that they are even open each week! I explained the issue and the manager told me I had to provide PROOF that I called, since he had not received any calls. So after spending another hour of my time I don't have free - I printed off my call reports showing that I called them to make sure it was canceled. Come to find out - the GM is the person NOT returning my calls. His comment was "if you had a problem, you could have just shown up here to get resolution". Really - I could just show up at the location - the place that is open 3 hours a week - I could just drop by and let them know there is a problem? You know, the other option - you could cancel a membership when the customer says "cancel" and you could also return phone calls. So if you don't have an extra 10 hours to chase your money - DON'T SIGN UP! THEY WON'T CANCEL AND MAKE YOU PROVE YOUR CANCELED!

I signed up for a power class for this evening and when I got there was told it was a virtually led class. I asked if there was any way for me to have known it was virtually led ahead of time and was told "no, since it's still a power class just led virtually, it wouldn't say". I feel like I was ripped off. If I had wanted a virtually led class I would've looked up a video on YouTube and saved myself the trouble to drive across town for this class. I'm so disappointed. We were all watching a video from a tiny screen in front. Some in the back row commented they couldn't even see the screen. The least that they could do would be to project the video on the larger overhead screens. This type of class should not cost the same as a class led with an in person instructor. The aspects I've loved about row house in Dublin are the fun music, the instructor that calls out your name, the opportunity to row with a group goal on the screen, and the dimmed lights weren't a part of this class. This class didn't have any of that. I would not return to the Polaris location and am frustrated that this was such a rip off.

Good place to exercise but good luck when it’s time to cancel your membership! Sent emails and left voicemail a few times nobody get back to you to call. Very unprofessional.

This place has been absolutely awful about trying to cancel my contract. I asked the person at the front desk, I called, and I emailed. They never got back to me. Finally a week later they got to me. The next month they still charged me for my renewal even though I cancelled within their timeline. I will say the coaches are nice but whoever the manager or owner is, is awful at communication. They messaged me daily to join and when I wanted to cancel it was impossible to get in touch with them. I would recommend going with individual class passes and not a membership. The lack of communication is very unprofessional. I’m very disappointed in this company.

Love my time at Row House. Everyone is friendly and supportive. You work at your pace and the coaches support you every step of the way!

Great workout just need to have a location in the city like Morse rd area

This is best place if you are interested in rowing and learn more about rowing. I just did my foundation class it was very intense and fun. They have amazing setup with instructor who help and motivate to row faster and achieve goal. If you like intense workouts and full body this is the one. They have good packages and good instructors.