Ruoff Mortgage, New Albany OH

I started working for Ruoff Mortgage in Feb. 2020. I have nearly 20 years experience in the Real Estate business and can honestly say that this company is in a class of its own. Customer service is 98.2% satisfaction for a reason! Our New Albany team is professional, experienced and committed to provide our clients with the best service imaginable! So happy to be a part of this extraordinary team!

I enjoyed my experience with Ruoff Mortgage. Tyler was knowledgeable, professional and never skipped a beat. If and when I chose to buy another home this is the company I will use.

I work with lenders, escrow/title agencies, and realtors all day every day. I have never seen someone work as hard to make sure everything was in order and ready to go as Justin Neal did. I am strictly using Justin and Ruoff New Albany when my wife and I start the home buying process in our near future. Thank You Justin!

I have worked at Ruoff Mortgage for almost a year now. After being at a bank for 8 years, this was the best professional decision I have made. I used Ruoff Mortgage to purchase our home and closed in 14 days! Servicing department/online portal has been very user friendly and just completed a recast, which was very simple.

The Ruoff Mortgage New Albany Team is top notch. I joined the team in April and absolutely love the dynamics. This was by far the best professional move I have made in my 20 year mortgage career.

Working with Justin at Ruoff Mortgage has been a GREAT experience. A true professional in his field. I would recommend him to anyone. Changing to Ruoff was a great decision!

At our original lender, we started the refinance process. We still didn't have a closing date 5 months later. We found Ruoff and about 3 weeks later had closed our refinance with them. The application process was simple and straightforward. Material and information needed from us was clearly stated and easy to submit. Clear communication let us know what had occurred and what was next every step of the way.

I worked with Katie Fox at Ruoff in the New Albany location for my mortgage and I can tell you this company is in a class of its own. They made everything so incredibly easy to upload documents with their app and they took the time to explain the whole process and all my hundreds of questions. Couldn’t be happier with my experience and I will continue to tell everyone about this fantastic company. Thank you Ruoff!

Bryan and his team were attentive and efficient throughout our recent refi. They are wonderful to work with for any mortgage needs.

Our loan officer, Chris Beal, made the process completely painless. Our refinance was quick and simple, and Chris saved us a ton of money! Highly recommend!

Ruoff Mortgage was the best lender I have ever worked with. Justin was incredibly responsive to my requests and questions. Their online loan portal works smoothly, is easy to understand and great for uploading documents and keeping track of the loan progress. They also offered me the most competitive mortgage rate of any other lender! I highly recommend Ruoff Mortgage.

As first time home buyers we had the best experience we could’ve asked for working with Justin! He was extremely communicative, always keeping us posted and responded very timely to our emails. He was always on top of everything we needed and was easy to work with. The whole experience felt personal yet professional. Would highly recommend!

I could not have asked for a better experience working with Bryan. He was on top of ever offer letter I needed, and closing went through without a hitch. Highly recommend him.

Personable and professional! No questions were silly, and everything was done in a timely fashion. Overall exceptional experience.

As a title company owner of 20 years I can tell you that Bryan and his team are top notch and super easy to work with. They make our jobs and their consumers jobs really seamless and efficient. My team including myself truly appreciates the relationship and the teamwork put into each and every file.

Jason Kiley
Great American Title Agency

The team at Ruoff Mortgage are excellent. It is important to have someone who knows the mortgage process inside and out to make your transaction as smooth as possible. Buying a home can be a stressful time but having the right person guiding you can make all the difference. Highly recommend!

This office is the True definition of TEAM. We are passionate about our customers, our families & truly enjoy serving others. I have never experienced such a desire to execute with excellence! It's truly an honor to be here!

We just finished our refinance with Ruoff Mortgage and we couldn't be happier with our experience. Chris Beal was our loan officer and he made everything so clear for us and the process was simple. I can believe how much money he saved us every month. I would recommend Ruoff and Chris Beal to anyone and everyone. Thank you so much for your help and professionalism.

Ruoff mortgage was absolutely amazing to work with! I could not recommend them more. I had a portion of my income from a non- traditional source and they made it so easy. They explained everything in ways I could understand and they were very patient. I’m so happy I chose Ruoff Mortgage.

I worked with Tyler Houser on refinancing my home mortgage. I could not have asked for a better experience than what I received. I've known Tyler for well over ten years, but he treated me as if I was his only customer and made my refinance a top priority. He was extremely professional and kept me updated and explained everything throughout the process. I knew at all times what was happening with my loan. Their portal was also extremely user friendly and made getting all the pertinent documents to Tyler very easy. From start to finish the whole process took about 30 days which is just unbelievable. I can't thank Tyler and his team enough for all they did and would happily go through the process with them again. I've already sent multiple friends and family members over to Tyler who are receiving the exact same personal touch and expertise that I did. THANK YOU!