Sacred Hour Wellness Spa + Tribu Champagne Lounge, Lakewood OH

I have been searching for a spa that has both an amazing atmosphere and massages. I’ve finally found it! As soon as you step inside the building you are instantly relaxed by all the modern and beautiful decor. The small touches of asking to take off your shoes as soon as you walk in, to the cozy lounge area covered in blankets and pillows made the experience luxurious. I had Kate who was very thorough in her technique. I’ve had painful massages in the past and she had the perfect pressure and was able to relax me- which is hard to do! I will be back! Recommending this spa to everyone I know.

When checking out after my massage, they asked me for feedback at which point I shared that the service was very different than the previous services I received for the exact same massage. They then went on to argue with me and when I tried to reach the owner, they would only email me. I finally received an email from the operations manager explaining that I should not return.