Secure Data Recovery Services, Cincinnati OH

FOR THE AVERAGE CONSUMER: I was looking for a boutique disc recovery, and sent my discs with the understanding that pricing would be discussed once their engineers had a look. This company is actually geared towards more corporate clientele, however, and the pricing was very far above what I was looking for. The Senior Data Specialist, Mitchell, was very understanding of my error and waived the cost of return shipping for me. It ended up being a pleasant experience even though I didn't achieve what I set out to achieve.

Scott was great to work with. He walked me through each step of the process of restoring my data and made sure everything was smooth and easy. I appreciated the way he was prompt to communicate, how he made me feel like a valued customer, and his continued effort to make sure my important data was returned to me. Thank you!

I had a hard drive crash and had some files that were not automatically backed up to the cloud (was not aware when I set up the backup) and I wanted to recover them from the failed drive. I reached out to Secure Data and spoke to Val and explained my situation. These weren't files of high importance so it was going to depend on the cost as to whether I would go through with the recovery. I sent the drive to them and Val got back with me quickly when they received the drive. They quickly tested the drive and they discovered the files were retrievable but it would be a complicated recovery. Plates were in tact but the rest was shot. Val communicated the cost to recover the files. As these were not business files nor important personal files, I was not willing to pay the price (which was reasonable for the recovery were they vital files, just more than I wanted to pay for these files) so I asked that the drive be returned. Val and I had discussed this prior to my sending the drive. He thanked me for my business and sent the drive back. A couple of things before you decide to have a recovery. 1) This service is not cheap. It is very labor intensive in most cases. 2) Know up front that you will have to pay for the return of your drive should you choose not to move forward with recovery. 3) Make sure that you back up your files to the cloud or external media and whatever you do, if you have an auto backup program, verify the file types that are automatically backed up and how to set other files to be backed up. If I ever have files that need recovery, I will use their service.