SERVPRO of Bowling Green/West Lucas County, Holland OH

Zero stars. Crew stole jewelry, money, and other things from my home during a service call. Unbelievable!

When we had smoke damage in our home, Servpro of Bowling Green gave us prompt and curtious service. They did a great job! The office staff was also very kind every time we had to call.

Last year i needed help with a property that my wife had that had alot of mold and structural damage. Mike came out to look at it even tho i had told him i just needed a quote for the sale of the house and did not plan on moving forward, he still came out and was professional and curtious. If i have a need in the future for any of the remediation or repair services that they offer, they would be the first to get my business.

My interaction with ServPro was nothing short of a nightmare. Not only did the employees fail to provide the expected service, but they also crossed a line by stealing over $6000 worth of my belongings, including all of my rings. Trusting them to handle my property was a mistake that cost me dearly.

To add insult to injury, when I reached out to the owner seeking assistance and resolution for this egregious act committed by their employees, I was met with utter indifference and a complete refusal to take responsibility. Their lack of concern and unwillingness to address the situation speaks volumes about their commitment to customer satisfaction and basic ethics.

I cannot emphasize enough how disappointed and let down I am by ServPro. Their negligence in hiring trustworthy staff and their dismissive attitude towards customer grievances is inexcusable. I strongly advise anyone considering their services to think twice before entrusting them with anything of value. This experience has left me not only out of pocket but also deeply distrustful of this company and their practices.

The entire Servpro team was extremely professional and most of showed compassion when dealing with a flood in our basement. We had over 6 inches of water in a finished basement and Mike and his team were efficient and communicative throughout the weeks they were there. Every employee worked had and handled our possessions with care. They were all polite and friendly. I would recommend their clean-up services to anyone.

Thank you for all your help during a very stressful time. The office staff and crews were amazing!

We had a massive water leak in the main kitchen wall and it destroyed three rooms one of which was my kitchen! They came out assessed everything and were out in two days to take care of all the damage. It was a two-day process but probably could have been one if the boys on the crew didn’t come at 10 take lunch at noon and leave by 3. Overall amazing!

ServPro of Bowling Green/West Lucas County is the best! They did a fantastic job of not only removing the water from a major flood that we have but they also removed all of the flooring that was ruined. They arrived very quickly after I called them and they were very patient in dealing with the slowness of my insurance company in receiving payment.

Every interaction we had with the people from Servpro, from phone calls to in-person visits, was top notch professional and friendly. They helped us with water clean up from a burst pipe in the basement and very much helped to make a stressful situation easier and less worrisome! Mike and his team responded on site very quickly and was able to remove the water fast and set up preventative measure to save us from further damage. Definitely recommend!

They were quick to get to us and take care of our water removal needs. Very friendly and professional.

We had them out when our sump pump aileed. Only partially flooded our basement. We asked for a firm estimate once they saw the extent of the water on the carpet. They called their supervisor, gave us an estimate. We approved them for the wor. They set up their equipment and said feel free to move it around. Came back several days later unannounced to pickup equipment. Aportion of the carpet was still damp. Charged $1300 over quoted price. When I complained, I was told it was a communication error with their employee. She would talk to her manager and they would call me back. I never got a call. They got their full amount from my insurance company. Terrible business.

Filled out forms online to have someone come out and didn't hear anything for 3 weeks. Called myself scheduled someone to come out, got quote. Called to schedule to come out and do the job, talk to receptionist and said she would call back after getting ahold and never called back. Don't recommend, poor customer service.

The 3 men came in & were very professional & fast. Polite also & explained everything they had to do.

This crew was amazing. We had our the interior of our RV cleaned and sanitized because of pest infiltration. The guys where very knowledgeable of our situation. They were very careful with our belongings. After they were finished they inspected their work two to three times and found areas need attention. GREAT job! Our RV looks, smells, and feels better than when it was new!

I utilized ServPro for fire restoration after severe smoke damage. They responded quickly and restored my furniture. Front of house and on-site workers were both very nice.

Had a sewage backup into my old home and they were there same day within a few hours helping tear up carpet and remove the backup. Ended up using them again when I purchased my new home and found mold and they got it removed same day. Great people and great service would highly recommend using them!