Shelly Smith & Sons Ltd, Mansfield OH

Terrible customer service. Very rude office staff and OUTRAGEOUS prices. Tow Driver was nice, that’s about all the good I can say about this company. If you’re ever in an accident…. DO NOT USE this company, unless you have almost $1000 to get your vehicle back. They have no compassion whatsoever, they know they are robbing people and don’t care. I would give zero stars if I could!

The Sherri's office had my car towed here because car got stuck in snowstorm. $321 just to get it back. DO NOT GO HERE! THEY NEED TO GO OUT OF BUSINESS. PRICES ARE OUT OF THIS WORLD! Lady didn't care i was unhappy! Worst experience in my life

Very good.did not make me come back to the highway.they met me at car shop to collect payment.

My car was recovered in Mansfield which is 850 miles away from me. Katie really helped me out in getting my car back home. I appreciate everything. Great customer service.

Fast and professional service! Very happy with the service. Family owned business from the region!

Dave absolutely saved our butts after Inkcarceration Fest. We only had the ignition key to my MILs car, not the door key. He showed up super late at night for us, and way quicker than we thought he would and was so cool the entire time.
Legitimately wouldn't have got home without this business, and his help. 5 stars all across the board.
Thank you so much!

The ladies are very friendly. They allow you to go in pick up any personal items that you may have left in the car which some towing companies will not let you do. But those prices are ridiculous. They charge $75 for cleanup after an accident I went back to the scene and there was pieces of the car all over the place it's like they didn't do anything at all. It wasn't like there was a lot of pieces left over to begin with. They tell you the storage fee is $25 a day when in fact all together it's $50 a day. Instead of saying the storage fee is $25 they should tell people it's going to be $50

Our moving truck broke down, heck of an inconvenience, Kevin got the call and showed up quickly. In the matter of minutes had the truck hooked and drive shift pulled. Gave my 2 crew members and myself a ride back to the shop while towing the truck. Awesome guy and great company! Highly recommend

Our food trailer and stock truck were stranded on the side of 71 in the middle of a heat wave, they helped us by towing the box truck and even stuck around to make sure trucks and cars moved over while we hooked the trailer up to our replacement truck. Cannot thank their guys enough.

Called to see if they did road calls. They don't other than towing. That's fine.
Used them many years ago when my drive twisted a drive shaft. They took care of it in a timely manner.
I have NO complaints with them.

Saw the videos on tik tok of the employees of this company abusing a kid that was getting arrested. They should be out of business.

They were friendly, right on time service. Called ahead and booked a time. Safely delivered my truck to destination. Billed my insurance.

Most considerate company. Very respectful to my truck when hauling it to there yard.

Very quick response.
Will use again

They tried to charge me double to what everyone else charged for using a debit not with 200$ to go a half hour ride

Had my car stuck in the snow and was impounded shellys a great person and has a big heart. Would definitely recommend to anyone as long as your not stuck on Walker lake rd. Lol

Very patient and even though I was quoted a lower price they still took my car where I needed it to go.