Shoe Carnival, Cincinnati OH

The customer service was very poor. I was with a lady who had just had a medical boot removed and was very excited to get into regular shoes. When I asked where we could find footies for her to try on shoes I was directed to the front of the store. Ok, not knowing better that's where I went. The next question concerned a chair for her to sit to try shoes on. Instead of directing us to a chair the person actually pointed her finger and told us they were somewhere over there. Wow! Worse customer service ever. After paying for the shoes I decided to let the cashier know about the poor service. She shrugged her shoulders and said the person who treated us so poorly was the manager. I do not know the name of the manager but she was heavyset woman.

Ashley was fantastic. I was trying to find shoes for my grandson in which his inserts/braces would fit. She was a champ helping me look for shoes that may work. Sadly we couldn't find any.

Poor costumer service. I asked for the mate of a pair of shoes and the lady rolled her eyes at me. Ok, thought maybe she was having a bad day and let it go. The cashier that checked me out was annoyed that she had to wave me over to the counter twice instead of using her words and calling me over. She was super rude to the lady behind me bc she paid in cash. I debating on returning the shoes I bought, but I already spent so much time in there.

Honestly, I like Shoe Carnival, especially their BOGO sales. However, I've NEVER been able to participate in the sale due to not finding my size in shoes much. I'm a women's 11 and my size is a bit hard to find. Although they have tons of stock, it seems everything is under a size 9. It's extremely frustrating.

Actually less than 1 star customer was not existence and prices was outrageous $69 - $89 for a shoe I have bought at Walmart for under $30 western hills location not a customer service location

With all those shoes I couldn't find any decent women's 6 double wide shoes. But 13 sizes rate 5

Never going back to this location again! As I was cashing out some frickin rude as color dude with glasses and bald was trying to joke around with me (I don't take jokes to well so watch what you say cause you don't know me) and then almost shorted me my change like seriously he needs to be fired! First of all hire people that has nice customer service skills/friendly and most important hire someone that knows how to do math!

Ru paul lookin' dude was really rude. Some other worker gave me the second shoe to the pair and there was glue or something on it. Eventually offered a $5 return because of this? Seriously? He was very rude all together every time i visit. Im done.

They have shoes and sometimes they have sales. You can find a good deal here every now and again.

Even after spending $100 plus dollars, They wouldn't let me or my kid use the restroom he is 4 and I am 7 months pregnant

Need to work on customer service, had to track someone down to get something of the top self. Thanks

I went around 6 or 7 pm.then a worker starting saying that my kids were touching stuff, and moving stuff around, but they weren't. He said if they don't stop, they will kick me out. Like what kind of worker does that? Know I know I'm never going back there.