Shoreway Realty Group, Cleveland OH

I have been working with Shoreway Realty group for three years now and I cannot thank everybody at Shoreway Realty enough for all the hard work and dedication and professionalism a great group of people to work for. Thank you.

Kathleen Bassett and Team deliver nothing but exceptional service in all areas of the business. I highly recommend them to deliver nothing but a positive experience if you are in the market for a new residential or commercial property.

Update: I have seen so much improvement from Shoreway over the last few years. From better communication to consideration for the needs of tenants, I am truly grateful I stuck through the rough times and now I get to work with true professionals.

One thing I will say about Shoreway is that it is consistently inconsistent. I have worked with three different people on the team and have received different answers from each of them. They do not answer the phone unless you call 10 times. They change their policies whenever they feel like it. If you pay your rent early, they misapply it. Heather has been fired twice since I've lived in the property, yet she was the only one responding to my needs. I've never been late on a payment in two years, yet I have to keep dealing with changes in charges and inconsistency just to enjoy my home. I cannot wait to get away from this company.

I had a great experience renting from Shoreway Reality Group. All of my needs were addressed quickly. Communication has been great from the time I signed my lease until my lease expired. They worked with me and accommodated me when I needed to extend a couple months past my lease. I definitely recommend them!

I seen the other post and if that wasn't the truth! Lisa Moore personally has delt one on one with me and is always ready with a solution. Shoreway has got to be thankful to have someone that just gets it done and done right. The women there have good hearts and are good at what they do. Thank you Lisa!

I have known Lisa M.for many years and she has always been amazing at customer service, follow up and working with us with amazing attention to details. I would highly recommend Lisa and Shoreway to anyone looking for a place to rent or buy properties.

Lisa Moore was very adamant about helping us out. Went out of her way to help with issues for our home.

Currently renting a property from shoreway Stefanie is the greatest she meets all my expectations if any problems occur at the property her performance to get the problem fixed quickly and handled professionally in a timely manner is amazing thank you shoreway for having a outstanding team member on your team.

Andrea was great to work with. Very helpful from beginning to end. Also very responsive and answered all my questions. Process was very easy. Would recommend.

I have been with Shoreway Realty Group for 5 years. Kathleen Bassett and Lisa have been incredible to work with. I recommend this property management company 100%. Keep up the great work and thank you for all your assistance with my property.

I personally have a terrible experience with them because they are a third party management company any work orders you put in have to be approved by the owner. That means it can take 30 days for you just to get approval before parts are even ordered or work is done. This is very uneffective.

Stephanie T. And staff are absolutly amazing. I've been a tenent for almost a year now. I will be renewing my lease when it's up! I have had zero problems. They are always available. She has walked me through every step and process of getting my home. I would recomend Shoreway to anybody. This company goes above and beyond to make sure you get what you need when you need it.

I worked with Stephanie and she was very responsive and super helpful through the whole process. She’s awesome!

Shoreway Realty Group takes great pride in representing their clients and does so in an effective and dedicated manner. Kathleen Basset's commitment to her clients is unwavering; she will be there from beginning to end ensuring things run smoothly and as anticipated from a cost and timing perspective. I’m delighted to be able to recommend Kathleen to sellers and buyers alike as I’ve witnessed, firsthand; her professionalism, passion, extensive knowledge of the real estate industry, attention to detail, excellent communication and negotiation skills and years of experience being used on behalf of her clientele in a way that allows them to achieve their dream of homeownership.

I have been renting from shoreway realty now for 2 years I was introduced by Stephanie she has always been very helpful and professional from day 1 anytime I have a question or a maintenence issue she gets the job done I am very pleased with my home and plan on being here for many years to come

Dealing with Shoreway is nice because it's a small business with a big personality. The people who work there are the spirit and soul of the company. Lisa Moore stands out as someone who has passion and believes in what she does. She is someone to meet if you ever have the pleasure of doing business with them, whether that is investing or renting. Also, Stephanie Tommer needs a high mention as well. What a group of women!

I applied for a place no one returned my calls every time I called I was given an excuse the leasing agent would call me back. Spent money on application fees no return call. I even tried emails no return, to try to see the property, NOTHING. All I kept getting we have been busy. No excuse, you are running a business. Very unprofessional!

I had a fantastic experience with Shoreway Realty Group! Kathleen and Tom were truly amazing.

From the moment we started working with them, their professionalism and dedication stood out. Kathleen went above and beyond to help us find our dream home. They were always responsive to our questions and concerns, making the entire process smooth and stress-free.

Their knowledge of the real estate market was impressive, and they guided us every step of the way, ensuring we got the best deal possible. We felt like we had a real partnership throughout the journey.

If you're looking for a top-notch realty team that genuinely cares about your needs, Shoreway Realty Group is the way to go. We can't thank them enough for helping us find our perfect home. Highly recommended!