Sleep Number, Akron OH

Not sure about this store specifically but sleep number in general is horrible. I hate my bed. I hate everything about it. It’s basically an air mattress but I’d rather sleep on an actual $25 air mattress versus a $6,000 air mattress. Online support is zero help and they don’t care. I’ve had support out multiple times and all they do is unplug stuff and plug it back in or literally look at it then leave with no solution. We wake up every single morning bottoming out because the air goes out consistently. We have nothing but issues since the day we bought it but have been told the pump isn’t under warranty and I’m not paying even more money for something that has never worked. Horrible horrible horrible and absolutely a waste of money. Wish I would have checked the reviews before we bought our bed. Tonight it was stuck in the upright position and wouldn’t go flat. Our mattress goes up together yet the left side was going down and the right side was staying up. I just unscrewed it so we could sleep.

Amazing staff! Knowledgeable and incredibly helpful with great guidance to get you exactly what is best suited for you

We came into the store twice. The first time Becky showed us the sleep number beds and we tried them out. She was gracious and very kind while explaining the beds. Then we came in a second time and Dee was there when we made our decision. We wanted to get our order in asap. She was very kind and completed our paperwork so efficiently. Our experience both times was pleasant and informative. And we thank both ladies for helping us make our decision.

The store was very clean and Nic Garlando was a very knowledgeable, nice young man. He explained the difference of the two beds we were looking at and made us feel comfortable when trying out the different beds. We are hoping this is our answer to our sleepless nights. My husband likes a firmer bed while I prefer a softer one. I’m very impressed that while his side will be more firm it won’t affect my side. The best part is Nic even set our delivery up for a different state and we look forward to getting a great nights sleep.
Thanks, Nic for a wonderful experience!

Nick was very helpful and professional. The store was very clean had a lot of model beds and products to try.

I bought a Sleep Number bed here about 9 years ago, and it’s still working great. I don’t even remember what model it is. It has alleviated my back pain, and I wake up feeling refreshed.

One year later and our sleep number has been nothing but a problem. No longer connects to the app. They sent a remote to connect last year and that doesn't work. The chambers are sagging likely due to poor construction. $3000 down the drain and sleep number will not help us at all.

The process started off easy enough. This was not my first sleep number, I was in and out in less than an hour. BUT know this up front, after the Sale the store is DONE helping you!
BUT then the 2 months to deliver, constant screw ups that I had fixed several times (address & Number) THEN the anticipated delivery day! Ridiculous delivery window. They showed up unannounced and left, NO call. My neighbor was waiting. I only knew because of my camera. I called the Support center, they promised the delivery team would return.they NEVER did. No call No show. Had a friend wait until 5: 30. Apparently they have delivery windows 5 to 8?
So now I get a text to deliver 3 days later, again a a 2 to 5 window. I called the escalation team (took several calls and over two hours on hold. They promised to work on it. (They did nothing to help) my next delivery they did call, One hour before my 2 to 5 window! I had requested last visit if the day to The escalation team. I got 1 hour early. I request the delivery be made and told the delivery team to just drop it off. I have these, I can set it up. BUT, now it's missing the power cord, so I call the store for help, the pass me to the service center. Again, full day, no call back, no cord and NO bet now for 5 DAYS!

Expect nothing from the store but a sale and a bill, they will do nothing to help you after that, they made there money, you are insignificant once you leave the store!
Do yourself a favor, look elsewhere!

12-15-2022
Yes 3 weeks later a canned response from Sleep number, I still dont have everything for my bed despite calling the 800 number and store again and the Sr. Customer service rep. Could not be more disappointed in the service and follow up. Looks like a company issue, not a person or department, the organization is just corrupt. Again, I hope I save you the aggravation when I tell you to look else where for your needs.