SmartStyle Hair Salon, Whitehall OH

Did really great work with a 3yr old and five yr old girls hair! Was very friendly and nice with the kids!

I had set a appointment a for Friday jan 3 for 12pm. I set the appointment a week in advance and requested for the manger to do it. Jan 3 finally approach, i made it at the shop at 11: 50 waiting on Steve. 40 minutes passed by and he was no where to be found. He was constantly calling the shop trying to pass me to someone else but the service i wanted noone knew how to do it. So finally at 12: 40 this man calls back to the shopand all to speak to me. Telling me i didn't schedule the appointment with himand he will not bye coming in until 3: 30pm.i explain to him that my birthday was on jan 4th. He didn't care. He asked me to come back at three thirty but i had some plans. I call the number to to complain. They give me ten percent off and direct me to the next location. I understood the girl was book, but another problem accrued as i arrived. She didnt have the foam. I need so i called the white hall location back because i knew he had the foam i need. I come back the man combs my hair ruff. Mind u im very natural with 4c hair. He washes my hair and apply the foam but whe he uses the foam he used it like he was greasing my hair. I explained to him i need him to lather my hair with the foam. He didnt put none on my hair until i explain to him my hair isvery course.i told him my tight curls is suppose to fall. As soo as he put the foam in he want to blow dry my hair. I explained to him its suppose to sit for 45 minutes. He get a bag n let it sit for 30 minutes. Come back and blow dry my hair on warm. I hair my hair cracking because it was brittle. He uses the smallest comb at that. He started parting my hair in big chumps to flat iron. I was getting upset because all i wanted was my hair to be right for my birthday. So i asked him can i blow dry my hair since he did want to do it right. Ii told him he was suppose to blow dry it on high.hee going to say that's not what three instructions say. Everytime i explain how something is suppose to go he say. Its not in the instruction or Its not to my exploration. I explain to himagain i just want my hair done right for my birthday. I don't wantto go outside and my hair frizz up. He going to tell me do i want to use my cosmetically licences. When he said that i got out the chair. I thing this shop is very unprofessional. Its the worse experience i ever recievend. I would never recommend this shop to anyone. Not even my worse enemy. I think this shop need a new manager. If i could leave negative stars i would. I had came back for nothing.

I had a 2 pm appointment and I waited until 315 pm, because: 1. Steve (the Manager) was not there, said he was on his way. 2. His hand was messed up! He should have called his client, he had the telephone number. He had three people waiting for him. All we got was an apology and we are going to have to reschedule. Not rescheduling, not coming back! You just lost a loyal customer with a lot of people waiting to hear about my experience! No professionalism at all!

Prices went way up. Ridiculous prices, how are you supposed to leave a tip for the hairdresser or barbers when hair cuts and salon prices are so expensive. If these prices continue, you will be out of business. Trust me. Or either no client will show. Lot of elderly can't afford these prices. Shame on the owner.

I am about to go there this week and experience their work I'm getting my hair straightened and its very thick and long can they handle it?

Cheapest place for MEN to get their hair braided! $25-$30 and that's with washing and conditioning!

Don't. Just don't. I made an appointment for 12pm, arrived early and by 2: 30 i walked out, hair still undone. I sat there for two and a half hours and didn't get anything but an extra $20 tacked on to what would have been my bill because my hair was "dreaded" and would have to be taken down. Excuse me? My hair IS NOT and has never been in dreads! What kind of African American hair stylist has never seen a braidout before? It's a simple matter of a paddle brush or wide tootbed comb to detangle hair that's been in a braidout! You can pull it apart with your fingers for cryin out loud!

The stylists that work here are unprofessional and do NOT have enough knowledge to work on natural hair. Have not been back and tell everyone I know not to come here. Awful.

Love this place. They fixed my hair about 2 years ago after another place messed it up.been going to them ever since. Steve is

If I could give negative star I would I got there at 4: 30 on Sunday and the lady told me to come back at 6 and she could work me in I'm from out of town so I didn't know what time they closed. But did she say they closed at 6 no she said come back at 6. So I walked back over there at 5: 40 after waiting and the next lady laughed at me like we closing.
Any where else this would be racially profiling if you didn't wanna do my hair you could have said I don't cut white people's hair I'd have been fine with it but to waste my time though. And laugh about it.

This place is the definition of unprofessional disrespectful ignorant and ratchet. The hairstylist told me would take 10 minutes to get me and had me wait for half an hour just to tell me she would be able to perform my services because she wasn’t able to stay late what type of business practices are you performing you tell the consumer to wait that you were going to get them and you send them back to the shampoo bowl not only to come back and tell them that you’re not going to be able to perform the service their hairstyle capability is that of a one-year-old anyway at best so if you have money and time and can go anywhere else I suggest you go there! Close at 6p it’s 4: 33p and you tell me you can wash and dry my hair!

If you can afford to go some where else, I would. If I could of rated an half of it would have been better.

The stylists in this place are very pleasant and friendly. They pay attention to detail and are very accurate in their work.

They need better hairstylist, even with the specials for cuts. They need to take better pride in their work. I was completely unsatisfied. Terrible cut, nothing like I requested.