Southtown Heating, Cooling, Plumbing & Electrical / Seiter Services LLC, Dayton OH

Had them do some work (HVAC, Electrical, and Plumbing) to prepare home for selling/closing. We were on a tight schedule and they worked with us to get everything done. Price seemed right and everyone we dealt with was pleasant and professional. Will call them in the future.

Southtown helped me navigate getting my commercial business up to code to get the Certificate of Occupancy when my contractor walked off the job. It was a long process but they did it all, HVAC, electrical and fire code issues. Finally resolved!

Good plans if you have geo- thermal heating and cooling cause they know what they're doing. Some confusion on what a yearly service plan entails (it goes January to December and not fall and spring as I understood.)

Thank you! My wife called with our heating out as I was traveling home from Afghanistan. Your folks came right out and Darrell fixed the blower motor. Thank you for the kindness and prompt response, you made a new customer today! Merry Christmas to you! —Michelle and AJ

Had a great experience today with Southtown. First off the ladies in the office were great. I had to call back and change an appointment and they were very helpful. The two gentlemen that came to the house were very professional and friendly. They did the job in less time than I thought it would take and the charges were extremely reasonable. You guys our my go to company for all my home needs now.

Took them two weeks to give us over a $4,000 qoute for a new braker box and sub panel instal. Quote just stated what we wanted with a price. Nothing was itemized or layed out in any way. This was a, "i dont want this job so ill way over bid it" quote. Normally i wouldnt care but they charged $50 for the quote and when i paid, the guy asked if she told me $150 for the quote. Keep in mind they treated Girl Scouts like this, the work is need at one of our camps. I wouldn't even give them a chance for my personal property.

My 84 yr.old mother called Southtown yesterday to 'service' her tenant's air conditioner; she didn't know what was wrong with it, except that it wasn't working properly. She's used Southtown for years.
The young man who came was very polite, but all he did was take some measurements and write up an estimate for 2 new cooling systems - he didn't
service anything. When he told my mother how much they cost, she thought he was referencing 'hundreds, ' instead of 'thousands' of dollars. I had to explain that he meant 'thousands! ' We let him know, at THAT moment, that we were going to get other estimates before making a purchase decision. However, my mother paid a small deposit in case she chose to go with Southtown's system, with the understanding that it would be refunded if she chose another contractor. Well, she chose another contractor.
Today, we learned that Southtown was keeping $150 of the deposit she'd paid because, according to Southtown's rep, she used the word "service, " instead of asking for someone to come give her an estimate for a new system. How many 84 yr old women are HVAC experts - and know whether they need service or just a new system? That's what she called Southtown for. When I asked what the cost was to have someone come give her an estimate for a new system, the answer was $0!
I was very clear about how exorbitant I felt that $150 charge was, but I was told we "took the business away, " meaning the $6000+ new system they weren't going to install. And just yesterday, I had a long conversation with this same woman about the fact that my mother was on a limited income, but had recently had to replace thousands of dollars worth of systems, appliances, and fixtures in both her and her tenant's units.
The company rep wanted to play word semantics with me, but basically this business just took advantage of an 84 year old woman who chose to hire another contractor. They charged her a $150 "service fee" for a call in which no service was performed, and provided a cost estimate which, by their own admission, they normally charge $0!

I have been a customer of Southtown for over 25 years and have never experienced a problem with any of the office staff or technicians. They are always prompt, personable and have been able to rectify whatever problem I may have with HVAC, electrical and plumbing issues. I do recommend them to family and friends and will continue to do so.

We have been one of their Preventative Maintenance Program customers for some years. We are always pleased with their advice and, more importantly, when there is a problem, their service.

We went through a number of companies before, thankfully, finding Southtown.

Fred

I can't say enough good things about the job your employee Trinity did in installing a gas line for our fireplace insert. He is a credit to your company and you now have a customer for life. Thanks for an outstanding job!

Great service and got the furnace back up and running. I would recommend Southtown to all my friends and family

The installers and staff is very courteous and want to do the best for the customer.the quote was fair and was completely explained on what to expect!

One more time.heard water leak in walls while attempting to do master bath called Southtown and after a couple of days, found the leak and fixed without jackhammer my slab.so pleased with service and the tradespeople.thank you again southtown.you are the best! Wouldn't even think of calling anyone else!

Great service. Fast and good quality work. Everyone there is very friendly, including the plumbers and technicians.

Had a plumbing issue this morning with my hot water. Called at 7: 30 am and there was someone at my house by 8: 05 am. I called other places this morning that couldn't get to an emergency until Monday 8/13/18. I will never call any off those places again. I will tell everyone I know to call South town if they require and plumbing and I will start using them for Heating & Air. Thank you so much for the excellent service

We had a project to install gas for our kitchen and fireplace. Estimate was accurate and installation went well. Ready for our update!

Awesome experience, called for an A/C failure, came out same day and started new install. Very professional and personable. Highly recommend!

Great service from Southtowne. Service contract well worth it and they are always prompt and courteous. Dale was here for minor service and checkup and gave me suggestions on cooling the upstairs more efficiently.

I just had an a/c service completed by your tech Dale. He was the most efficient, and informative tech for my job. You could tell he 'knew his stuff' and really likes his job and employer. Thanks again for sending Dale!

This company is not to be trusted. My grandparents asked for an estimate and got charged for a trip charge, an the worker did not get approval to work on there furnace. He took advantage of the handicap. Now because of the worker who damaged their furnace, they must get a new one put in, which by the way was a free estimate from another trusted HVAC But that’s ok that’s why the NAACP & Handicapp organization will be doing a protest and they’re asking all TV stations to be there.