Spencer Automotive, Pickerington OH

Honest and caring; took time to talk everything out with me; knowledgeable! And fast work! I appreciate David and Bre, thank you!

Took car in for oil change, later in the day noticed a large puddle of oil on garage floor under the car. Overnight about half a quart drained and I refilled before taking car back. Afterwards they admitted that it was from the oil plug gasket and they normally don't replace these. Took car home and checked oil level to find that it was overfilled, oil beyond the Full indicator on dipstick, took car back and it was resolved.

Spoke to owner and was informed oil leak was from oil filter part I had provided, I told him his mechanic explicitly told me it was from the oil plug gasket not being replaced. I don't know which is the truth here. But do not trust them with your car.

Two competitors overcharged me for the diagnostics. One didn’t even rescan for the error code on my BMW once the relay box was replaced. Specter Automotive Family please forgive me! You all treated me with great care when replacing my headlights … you saved me $250
You called me and asked if I could be without my vehicle for an additional day to complete my valve cover gasket … the other two repair shops didn’t call me I had to call them …oh yeah they had my vehicle for one week each. Spencer you thoroughly reviewed my car, let me know what should be replaced without taking two paychecks. I’d recommend you to anyone with a foreign car!

Very nice people. Gave me updates and didn't try to up-sell. Will use again and highly recommend.

My new FAVORITE auto repair shop.new owner, new name! Highly recommend taking your car there

The absolute best service anywhere in the area. I won’t take my Volkswagen anywhere else. Great customer service

Great customer service. Really felt cared about. Went out of their way to find me a cheaper priced part. Fast and stress free

Great service and definitely not as expensive as the dealerships. They brought me back and showed me where I had a few leaks, so they're very transparent. Great experience. I'll be back!

Great experience with the Spencer group. Cant thank you all enough for taking the time to get the repairs done when we needed. You guys rock! Wel will continue to support and definitely recommend to anyone in need. Cheers and thanks again.

I have a 1974 Volkswagen camper van. I had been having issues with it stalling frequently and planned on bringing it in but then the ignition lock cylinder froze and I was unable to get the key in the ignition resulting in me having to get the vehicle, flatbed it to Spencer. Dave the mechanic there was not only able to replace the ignition lock, but did extensive work on the electrical system and also identified a problem with the steering mechanism. You can’t just bring a vehicle of this caliber to any mechanic in the job that they did was exemplary, and my bus has never run better.

Great experience, and cost effective! I was previously having my vehicles serviced at MAG and the cost was exponentially more. David & the technicians are responsive, quick and trustworthy!

Great experience. The new owner was personable and cares about customers satisfaction. Took his time to explain his work performed and how to keep my vehicle on the road, without paying a bunch of money.