Staples, Sandusky OH

Came here to ship a ups package, they gave me free bubble wrap for filling my package.

Second time, the person Alec told me bubble wrap was not free! (In spite of there being a huge core on the left) i ended up just buying a single roll to fill my package. At least the tape is still free.

Also saw several pulltags for xbox and playstation consoles. Took one up to the cashier and they didnt have any consoles. What coule have been a pleasant surprise that leads to a rating boost from me instead shows how sloppy this store is ran.

Please Staples, get your act together and be consistent. Ill be willing to visit later.

Called on April 24th at 12: 24 pm, spoke to a female about ordering a color infographic as an engineering print as I did not need the high quality of a poster. She advised me she was the correct person at the store to ask when I questioned if I had the right person. She confirmed print and laminating pricing as well as laminating size availability for me. I asked specifically if there was anything I needed to know about ordering a color engineering print as I had not yet built the infographic and did not want to waste my time building something that was incorrect specs or could not be printed. She told me only that I needed to submit as a pdf and that if I knew I wanted it laminated it would be easiest to order in store otherwise ordering online was just fine.

I then spent 3 hours building my infographic last night and submitted the order online (opted against laminating). Today I received a call from the store telling me that engineering prints have a color restriction of 30% and that my print could not be done. I expressed my frustration as I have now already wasted time creating the doc that they now wont print and I had confirmed that my project was possible to be printed in this manner by calling prior to crating the doc. He initially described the situation as the printer not actually being able to print over 30% color on the paper for engineering prints, but then offered to speak with his manager this afternoon to see if the manager was willing to make an exception and print the project anyways since I was told incorrectly by their employee. After hearing that, it was clear that this is not a situation of "cannot print" but "will not print" if the printer actually could not make the print there would be no ability of the manager to create an exception.

It would be useful if you educate your employees so that when customers do take the time to confirm details for a desired project they can answer correctly.

I had a really awesome experience with this store. The gentleman I spoke to, Art, was incredibly friendly and helpful. He did everything in his power to address my needs, and he got the job done for me. Despite my ridiculous demands, Art was able to navigate my requests successfully. He went above and beyond for me. Thanks Art!

I decided that I would, after a number of years, replace my old HP ALL In One printer. I walked into I the Sandusky Staples store and found that most of the on shelf printers were out of stock. In addition to that, the employee I talked to did not seem to want to work with me.or anyone else for that matter. If I could give a lower rating, based on my visit, I would. Off to Best Buy I go.

So so so disappointed with this location. I worked at a different Staples for 6 years and I’m not impressed. I ordered wedding invitations from the copy center and when I arrived to pick them up the associate wasn’t friendly at all, seemed too concerned about getting back to her cell phone. When she found my order she handed the box to me and that was it. Didn’t show me the invitations or ask me how they looked. I stood there and opened it myself to find out that almost every single one of them still had the cut marks on the top and some of the bottom words were cut off along with being off-centered. To top it all off, she didn’t even check me out. She let me walk out the door with $80 worth of product for free. I am not that person so I will be going back tomorrow to get them re-done and to speak with the manager about my experience. I hate to be the person to complain but I am shocked that this happened.

I have been a steady customer of this store for years. The staff knows me by name and caters to my needs. It is the best office supply store I have ever visited and I have seen plenty over the years. Keep up the good work!

I had to get some prints made and Shannon was absolutely wonderful to work with! I HIGHLY recommend this store for any of your print projects. Thanks, Shannon!

Store says closes at 7 on the internet. I arrived at 6 and it was closed. I tried to call multiple times at 4 but no one answered the phone. I was on hold for 20 min.