Starbucks, Massillon OH

I used to give 5 stars. No problems with coffee or customer service. I don't know what has happened in the past 6 months but no one can make my coffee right. There's no point in making mention because they all look at you in surprise or disgust. Once the boy at the window asked "what do you want us to do? ". I still visit because I love Starbucks!

I don't know why, but it gives me places I don't go to. I personally don't drink coffee, but my friends do so I will give it a 5 star based off of them.

Always so busy! Too bad there was no enough room for two lanes. But all most always worth the wait. Great Staff! Can always order ahead.

Must have been a rough morning, for the staff or the individual who made the drink didn't want to confess they didn't know how to make the drink. I ordered French vanilla latte and it was unable to drink it. The drink had way to much syrup and barely any milk. Ended up dumping and making at home, which I should have done to begin with. Waste of my money

I have strict dietary restrictions. I ordered a green tea with no sweetener, which you’d think would be really simple. I can get very ill if I consume sugar, which the drink contained. This was a very easy thing that required a very small amount of attention.

This used to be my second favorite location, but recently undertrained staff and alot of focus. They need to return to their pre-situation level of quality.

Beware of ordering dairy free beverages at this location if you have dairy allergies. I haven’t had issues at other locations, but this one either messed up my order or cross contaminated it with items previously used on dairy beverages.

Very rude.not helpful.kept calling my order the wrong name then told me she forgot what my name was.so why wouldn't you just ask instead of calling out a random name. Will never go back. Terrible service.

This Starbucks is pretty decent and has mostly friendly staff. I had an experience once where a girl got frustrated and started talking about me to another coworker in the headset. I work at Starbucks and would never be that unprofessional or treat a partner that way. Yes, we get discounts but we still pay for good service. After that experience I don’t come back much unless I’m in the area.

Staff is very polite but drive through wait times tend to be a title longer at this location than other locations

Ordered my usual churro frap which is a vannilla bean frap with white mocha and cinnamon dolce syrup, caramel drizzle and cinnamon on top. I pull up to the window and first they tried to give me somebody else's order then they give me a plain vanilla frap with nothing in it. Husband already pulled away and there was 12 cars in line and we already had to wait 8 mins on one car. I paid $6 for a $4 drink. The label clearly stated what I ordered.

Alaina gives the best service ever! EVERYTIME I go there I hope she’s there to make my drinks! 11/10 for her great customer service and knows her drinks!

Associates are very nice, however, several of them tend to be very loud and turn up music much too high

The place is neat, clean, and well maintained. The customer service is great! The staff is friendly and helpful. I visited on June 22,2018, and was thoroughly satisfied with my visit.

This is a great Starbuck's. They are friendly and it has a drive thru making it easy for morning commutes to work.

Service was great but the coffee was a disappointment. Lukewarm and with an almost burnt taste it is not something I will be going back for any time soon.

A service can be slow and the guy that ring me out didn't even finish having me pay for my stuff and hes running off doing other stuff

Fast and friendly service. This place isn't as busy as other locations, so getting in and out is easier. Employees are always friendly too. My daughter loves coming here with friends (and then posting that they are here lol). This Starbucks is conveniently located right by the Walmart and other stores at the Massillon Marketplace shopping center.

To start off the young lady couldn’t get the order correct and had to place two separate orders. Had a bad experience today with the Massillon location at Market place. I ordered a Caramel Frappe. First sip I took was horrible. The carmel tasted quite old like a sour taste. It went straight to the trash. Last time I visit Starbucks in Massillon.

Love our store everyone is happy and nice. Food & drinks are great. Only reason I didn't give it 5 stars is the chairs are heavy and as everyone moves them around are very very loud & annoying! They mop and sweep at you while we are eatting and trying to have a conversation!