Steve Rogers Ford, Whitehouse OH

The phone call I had with the service department just asking a few questions was frustrating.

I've actually waited a few days to see if I still wanted to post my very dissatisfied review of my experience with Steve Rogers Ford. Well, here it is. The only reason I am giving them a 1 star rating is because 0 stars wasn't an option. I took my 2020 company car in for service because I was having an issue with the driver's side door hinging mechanism. I also needed to have an oil change and tire rotation as well. I was told up front that this was likely going to take a few days. No problem. After several days I decided to check in on the progress. Still waiting to get into a body shop because of the situation going on inside the door. I asked then if we could at LEAST get the oil change and tire rotation done while we were waiting. I was assured that it could get done.fast forward several MORE days. Still waiting to get into a body shop. Service guy says let me make some calls and I will get back with you by end of day. Nope, nothing. Serveral MORE days and repeat the same scenario. Nope, no call back. Several MORE days, waiting for parts and probably going to have trouble matching paint because of the age of the car. 2020 seriously? For 6 weeks this nonsense went on different addition to the story as to why it was taking sooo long. Body shops are slammed. On at LEAST 8 occasions i was told that I would be getting a callback with updates and 0 for 8 is what i received. I finally took matters into my own hands and started to call area body shops to see if I could get in. Guess what? I did in 2 days. This body shop told me that my door had never even been looked at in the 1st place because the inside of the door was never taken off. They had the door fixed in 1 DAY. When I was told that the vehicle was back at the dealership, I inquired AGAIN to see if the afore mentioned oil change and tire rotation was completed. I was told that it was and that I could pick it up on Monday. I called at 9am to see if I could pick the car up at 9: 30? Guess what I was told? Had to wait for the oil change and tire rotation and could I wait a few more hours? After 6+ weeks whats a few MORE hours. Needless to say that I am thoroughly dissatisfied in this experience. I understand that things MAY take longer than expected and parts may be scarce at times but 6weeks? And I have to find the solution? (absurd) ZERO follow-up calls when promised. (Rediculous) Lied to about services being done when they were not, even when asked about repeatedly? (unacceptable) Stay the HELL away from this place.

Oil change 10/24 2: 00 would take 45min. Waited until 4: 00 no one came to tell me done. I checked bay car not there. Told couldn’t find paperwork. I said I was more than patient but very unhappy. Comped the service. Still very disappointed.

Great service and great people. Steve Rogers staff members always go above and beyond. I can’t thank them enough for their dedication to great service to their customers every single time.

I bought my truck from Dennis Osworth. It was an excellent experience. Very easy conversations with no pressure. Answered all my questions and he was very interested in making sure I was getting everything that I wanted and not what they needed to sell. Will be back for sure.

Steve Rogers Ford did a great job from start to finish on recall work. We will definitely use them again.

My F-350 dually was experiencing multiple dashboard errors upon starting. Todd, my Service Advisor, was excellent. The team diagnosed the issues, reprogrammed the system, and resolved the issues. Top notch professional team.

I was very pleased with my experience at Steve Roger’s ford. From check in to check out I felt valued and was treated with courtesy. I felt like I had been going there forever. Great service.

I am still very pleased with the service I received at Steve Rogers Ford. The techs were very professional and timely.

The service department were more than excited to help me and their communication throughout the process was amazing. They worked on my vehicle quickly and efficiently. I highly recommend others to come here.

My first time using their Service Department was an easy and stress free experience.
Their staff was friendly and professional. They reviewed what they did to my vehicle and made sure I was completely satisfied.

They were prompt and courteous. They dropped me back home and picked me up after work was done. I would recommend SRF.

They were very easy to schedule with and then shuttled me home. Once my car was completed they came and picked me up. Everyone I dealt with was pleasant to talk to.

Great service and very helpful employees. Chris B.in Service Dept.is always friendly and makes things easy for me.