Suburban Propane, Columbus OH

Gas was delivered in the time frame it was promised. My bill was left on my doorknob for me. No interaction with the delivery man, but not needed.

Firstly, being new to propane, and not knowing the ins and outs was a learning experience, but Suburban and everyone I worked with made it an enjoyable experience. We were with a different company, but switched to suburban. They went over and above, and were incredibly helpful and such nice people! Thankyou Christy, Melissa, and Scott.you guys are awesome!

I like everything about Surburban propane. They worked with me at great length when I built my new home and needed to set up a propane account. Melissa who works for Surburban went above and beyond to help me. She is a great employee for them. Thank you Melissa. I look forward to many years working with you.

SP has been a good and reliable supplier. I have a request - I have used SP to refill my grill propane tanks, at the rate specified in my home supply contract. This is a great benefit and lets me refill tanks at a much reduced price compared to grocery or home improvement stores. This facility was out of service much of the summer of 2019 (I was told a failed pump). I'd ask that this customer service be raised in priority so that it available most of the business day, or maybe every day after 1PM.
Thanks.

The gentleman who came to fill the tank was VERY helpful and great. However, the ladies answering the phone were completely clueless and not professional at all. I would highly suggest going somewhere else.

Customer service is always patient and professional.
My driver always leaves the delivery notice on the door. I am very pleased.

The driver drove off of the driveway and into my yard and flower beds in two different places. Big truck, wet yard, very deep huge tire tracks. Not very happy!

I have always got great service from all of your staff. Very helpful and courteous. Thank you for your awesome service

Literally months trying to get a delivery. Never happened. Tank finally empty. Still driver kept having excuses. Ditched them. Terrible drivers. Customer service people nice, but made zero attempt to keep me as a customer or to actually get me a delivery. Everytime I called, they apologized and then still nothing would happen.

Today Suburban Propane in Columbus and the location in Lancaster went above and beyond to help me. I cannot express my gratitude enough. I am from Northeast Ohio and came to Columbus for business, I only travel here a few times a year and always enjoy this beautiful city. Unfortunately today I had a problem arise I have never encountered in the 18 years I have worked for my company. I called several propane suppliers hoping someone could help, Suburban was the only one to take the time to listen to my dilemma and then amazingly look up solutions to my problem and quickly call me back with the help I desperately needed. I hope they know how much I appreciate their professionalism, their expertise in propane, and their kindness. Thank you again Suburban Propane!