Subway, North Olmsted OH

I usually have no issues with this location till today. Got there around 7: 30. Ordered a sandwich 2 cookies drink and chips. Two men were working. Nick and I do not know the other. There was me and another lady behind me. The one gentleman took my order and rang it up, while another gentleman took a sign out and put it on the register saying "be back soon". Well instead of helping the lady behind me who was waiting, both men after ringing me up disappeared to where the lady ended up walking out. That was the first bad thing that was a big not okay thing to do. So I get to my car and noticed the 2 cookies I ordered were not in the bag, but I was charged for them. So I go back inside, and wait for about 5 mins at the register hoping someone would come out. No one did. I called the store about 3 times and no one answered. I go back to my car and start driving and decide to try calling them again. A man named Nick answered and I explained what happened. First he said sorry no one was there, that they were outside. Then He said "well if you are still here we will happily give you your cookies" I explained I wasn't there anymore and already on my way home which was a hour away. To which he repeated"if you are here we can just give you your cookies" to which again I said I was not and was already driving. He said that's all he can do for me. At this point it's not bout the cookies, but this was bad customer service. They were too worried bout having a smoke break than taking care of their customers. They close at 8 on Sunday so why would both employees decide to first not help those in line, forget food, and decide that a smoke break 20 mins before closing was more important than their customers? I even tipped them, and honestly I do not think they deserved it at all. Just very poor customer service all around.