Summa Health Family Medicine Center, Akron OH

Called for an appointment and the receptionist was rude, did not know what she was doing and was actually yelling to other people while I was trying to make an appointment. Extremely unprofessional!

They refuse patients they've refused to see an elderly black man behind me and they're very rude

Switched here after surgery! They are a great and friendly staff! Have never seen doctors go as far above and beyond. Would recommend to anyone and everyone.

I’ve had multiple visits canceled or rescheduled last minute and received attitude when I arrive for my appointments and find out it’s not that day or it was canceled all together. I check emails regularly for MyChart and received no email. If there was a phone call it occurred while I worked and wasn’t able to answer or call back before they closed and no voicemails were left. I understand that the doctor is busy and has a life but it has been more than three times in one year and trying to get in is also difficult for patients who also have busy work/family lives as well. Several times I’ve also been told my insurance will cover visits only to find out later my visit will be costing $80 out of pocket. When I do get in, I’ve been treated great otherwise, but the scheduling conflicts have been absolutely out of hand, inconvenient, and frustrating.

THE WORST CARE. I've taken my mother here for diabetes and other health issues. When the appt.was made the receptionist said she would have to over book Dr Decker which put our appt at NOON. We arrive before noon to check in and are told we were suppose to be there at 11. The Dr was at lunch but would still see us. The receptionist told me NOON. We waited 30 mins. The Dr had paperwork that had not been filled out or faxed over for home health aide that I had been wondering what was taking so long. Now I know! Dr seemed to have no idea what was going on. Her chart and meds did not match meds my mother was prescribed (and this is my mother's primary care physician?) Needless to say, I wouldn't take my sick dog here. Might want to look somewhere else, maybe someone who has an idea of what is going on. Sad to say.

Great doctors and staff, love coming here, feel comfortable and everyone very nice and helpful, will stay forever, I highly recommend people to come here.

I have been going here for 10years+ they're awesome! They have saved my life more than once! Great group of doctors and all staff! They actually care! God bless you all! Thank you!