Superior Kia, Cincinnati OH

I hate leaving negative reviews for businesses, but my experience at this dealership was so bad that I have to share it. This is the shortened version to satisfy the character limit on this site – see my full review on Dealer Rater.

We found a Kia Rio S for $14,460 at Superior. The best priced we could find was at Coughlin Kia in Newark for $13,500, but they had just sold their last one. Both dealers are 2 hours away, and Superior was the next best price, so away we drove. We test drove and liked a Rio, and were told that there was a $1999 charge for an undercoating that was already applied. We came to pay $14,460. We know there are processing fees (up to $250 in the state of Ohio) plus tax and title, but an extra $2000? !? We said we were not paying that – we came to pay the advertised price. There’s a ton more to the story (like how they tried to sneak in an extended warranty without telling us) but, suffice it to say that we ended up stupidly agreeing to pay $500 for this undercoating assuming we’d get info on it. We did not. We also ended up getting charged $299 for Etch, which we knew nothing about until the next day when I looked over our paperwork hoping to find something that would remedy my major buyer’s remorse. I had no info on Etch that with our paperwork either. The car (brand new, mind you) came with no floor mats, no handshake (even though there was a handshake at the beginning of the process), no congratulations, no pictures, and no excitement. Just an extra $799 on the top for basically nothing, or at least nothing that was explained to us. If you’re going to charge extra for something, you need to make the customer see the value in it. All we see is a scam. We gave this dealership a lot of money, and I have communicated with them how our experience was. Oh, and just so you all know, Etch is just silver stickers put on your car windows. And, without explanation or a contract, you probably wouldn’t know that you’re supposed to get $2500 for the car should it be stolen and not recovered. I thought that was covered by insurance, right? But, yep, $299 for stickers (but no info). What a rip off. The car is great. But, I will always have a bad taste in my mouth from the experience. Never again. I suggest you drive to Coughlin. You will be much happier and it will be totally worth the drive. Had I purchased my first Kia at Superior, I may have written off Kia for life. Thankfully, we had purchased at a much better dealer beforehand.

I bought my first vehicle from Superior Kia the other day. I was pretty intimidated by the car buying process, but Chris Myatt was extremely helpful and understanding throughout the whole process. After all the paperwork was signed and I was on my way home with the car, the engine light came on. I called Chris Myatt right away and he connected me with the used car manager, Chris Linneman. Even though my paperwork stated that I was purchasing the vehicle as is, Chris Linneman had me bring the car back to the dealership and Superior Kia covered the cost of both the diagnostic test and the repairs. I am very grateful to the Superior Kia staff for providing me with a great car and outstanding service!

Everything about my experience was good. I purchased a used f150 which is a awesome truck and worked with Brian Corry the sales manager. Everyone at the dealership was friendly. I had some difficulties at other dealerships getting approved with a low down payment, here simply filled out the application online, and heard back the next day with approval. I will definitely recommend this dealership to my family and friends.

After waiting days for approval at other dealerships and getting nowhere, I decided to give Superior a try. They had me out the door in a brand new car, the same day at lower interest rates than anyone else was able to get me and even called me a few weeks later because they found a way to make the purchase cost and payments even lower! I would highly recommend the Superior dealerships to anyone looking for a vehicle (even if you have poor credit like I did).

This location has more to choose with great selection. Staff is very welcoming and I will buy a car here again. 2 thumbs up.

Watch out for some very shady business practices within this dealerships staff. I'll update as the story unfolds as it is happening right now!

By far, the BEST car buying experience I have had in Cincinnati! Salesman Danny was eager to help us and super nice, and Sales Manager Matt took ANY steps needed to make sure our family got the car we wanted at the right price. Even financing went swiftly and smoothly with Trevor. When I am ready for my next car, it will absolutely be with this group!

Cannot talk highly enough about my experience here. I dealt with the owner Ric, and Morgan. Both were extremely courteous and I felt zero pressure. Ric worked with me on my trade in, and gave me a great deal on the car I purchased. I was dreading it because I've had a few bad experiences buying vehicles, and this place helped restore my faith.

Definitely will be going back, and recommending to anyone in the market.
Service department was great as well.

Rich is the best
I would never go anyway else great service
Everyone is so willing to help you they care about making you happy
Calvin is a great sales person always with a smile

Got a brand new KIA SORRENTO RENTAL UNTIL THEY REPLACE A BRAND NEW ENGINE IN MY KIA SORRENTO. THIS ONE IS BEAUTIFUL BUT, I LOVE MY BLACK ONE MUCH BETTER. CAN'T WAIT TO GET IT BACK!

Service center was great but my salesman Brian Corey was horrible. He never returns calls, I purchased a sportage 3 years ago and was promised a 2nd key. Hope I never get locked out my car. His customer service is unacceptable, when I asked for a manager the manager told me to keep calling him. Very poor customer service on Mitchell

Customer service has bad Hospitality, didn't ask me to have set. My leg was hurting. Then when I was leaving I all most fell going down the step did not ask me if I was okay at all. His name Jake Boyers

The salesman that helped us was Morgan he was so professional and courteous to us. I would definitely go there again when I am looking for a vehicle. Thanks Morgan

I had never bought a car through a dealer before with financing and they made everything super simple and stress free!
Love the guys at Superior

My family all go where Ric is and everywhere he goes the sales men on the floor are always super nice, we have bought three cars now two of them from superior Kia and we absolutely love our Optima and our Sorento thank you for always giving us great Service!

I think their customer service sucks I called for a price on brakes and rotors and was put on hold for almost thirty minutes and he never came back to give me a price

Beware.bait and switch! I bought my 2017 Kia Forte here. Eddie Williams was my sales person. I traded in my 2013 Optima. I asked that the service package that I had with my Optima be continued on the Forte. Mr. Williams said no problem. That didn't happen! Now Kia will not provide me with the service package. I spoke with the manager who told me that package was no longer offered.

I never do these things but after the service that I received I wanted to thank the staff there for the customer service I received. I went to buy a car but couldn't agree on the $$$ I didn't buy a car from there either. But Eddie Williams worked hard on finding me the car I wanted and doing everything possible to win my business. It didn't happen this time but in will keep that in mind. Thanks again Kia and Eddie Williams.

Less than a week ago I purchased a new, 2018 Kia Rio. I am please with my experience with the sales rep.and the manager. I would definitely recommend this dealer.

This was the BEST car buying experience I've ever had. I walked in, was greeted by very friendly salesmen. They listened to my concerns about purchasing a newer vehicle and what I was prepared to pay. Within 2 hours time, I was signing paperwork and ready to drive home in a certified pre owned 2015 Kia Sorrento. Thank you Gentlemen for helping this be an enjoyable experience.