Susan's doggy spa, Crestline OH

First time visit today. I was extremely happy with Luigi’s end results. The gals there all take pride in what they do. I felt as soon as I walked in, my fur pup was in good hands.

Chopped our dogs hair, brought back to fix looked worse than the 1st time. Tried to blame the groomer. He had cuts & nicked from being shaved 2 short. Long hair dachshund they cut his fan tail off! Bad experience was rude to husband when he bought the dog back very unprofessional

Our berner is almost 2 & very shy. They did an amazing job acclimating her to being groomed, She loved going to Susan's! We are very happy with them in every aspect and look forward to our next visit.

Gave instruction on how we wanted our dog groomed, trim around face and bottom. We like him with longer hair when we picked him up he was shaved that we could see his pink skin. When asked said he had knots don’t you think you should have called us to tell us before you shaved him bald!

We have a 6 month old bernedoodle that was in need of a haircut. This was our first time at this business and our last! Our pup has had haircuts 2 times before at other locations and had no issues. This business gave us a report card with a D because they said he was nippy and did not give our pup a haircut. They gave us a bill of $71.00 for a bath/brush out, nail trim and sanitary and extra time. He was traumatized, cowering and would not come to us!

Bolinha's haircut is very cute and at a very reasonable price. Thank you for such great service.

I would recommend this place to anybody they do a very good job. And the ladies are so friendly

What a great experience. 10 month golden doodle who needed a lot of attention due to some matting and only her 2nd grooming. She definitely got the spa works today. Couldn’t be happier. Hardly recognized my puppy when I picked her up. Very much recommend this service and this will be our go to groomer going forward. Great service and staff.
Thank you. You obviously love what you do!

Our puppy is a Bernedoodle, and has very long thick hair. We made the appointment and Susan said they wanted to do a "sanitary" cut to get the pup used to grooming for his first appointment, which I was already impressed with because the breed will need constant grooming and they advised to ease into it so the pup wasn't scared. We were worried that dropping off a 4 month old puppy to a strange place would scare him, but left him and was told it would take 3 hours. We could not have been more happy, we were called at 3 hours, walked in and out super clean ball of fluff was bouncing around on the floor with other pups, happy as could be, instead of in a cage, clean and looking amazing. The cut of out pup is great and his hair feels amazing. You can tell when you walk into the shop and see the ladies working that they truly care about the dogs, which is super reassuring. We could not be happier and have found our groomer. There is also a very nice little gift shop pertaining to all things pets.

They did a fantastic job grooming our little boy fifi. I would recommend them to anyone. They treated fifi like a little prince.

This spa day for my bandit was exciting! He had a wonderful time & they did a wonderful job thank you

Very pet friendly and caring. Sidney did an excellent job and Shadow's spa experience was positively fabulous. He was very handsome after!

They do a wonderful job with my huskies Ocean and Luna. My pups came back so happy this last time!

They did an amazing job shaving Scooter! Very happy with the service here! If you don't have a groomer, go to Susan's doggy spa!

Susan is amazing! She was wonderful and did an amazing job with our cat Luna Sushi. Highly recommend!