T-Mobile, Toledo OH

Employee tried to overcharge me for an upgrade. But the company as a whole, I wouldn't recommend. I wouldn't recommend t-mobile ever again. Have so many problems with them. In store & on the phone talking. They have great deals when you first sign on with them. But after that there isn't customer appreciation. & their insurance is a scam & for them to have 5g, it still takes a lifetime & a half for things to load up ‍️‍️

Sean was very helpful. Was not impressed w the 3 other staff 2 ladys and a guy all had attitutes didnt really wanna do there job. No good people skills. Sean was able to help got me my phone that was under warranty. Answered all of my questions and was very polite.

If I could give 0 stars I would. Man with Grey long beard was very rude, if you don’t like your job, don’t work there worst experience from a phone store that I had ever encountered get better staffing with acknowledgment of their job.

Very helpful quite educated customer service. I highly recommend trying their new home internet service. They're newer 5G phones and service seems to be decent. Plus I like the patience that they have for their customer service goes a long way with me like I say the proofs in the pudding it works good and is very helpful.

Staff was horrible at this location,
. Vinny the manager was so rude that I would not return and would highly discourage others from going here.

Like most phone stores, except the employees are very helpful and very efficient. Very helpful and knowledgeable in the operation of you phone or tablet

If They had 0 stars, they would get that. I had the worst experience I’ve ever had with any phone store and that says a lot given I’ve been through no contract phones. Went to get a plan n buy a phone, iPhone 13 pro max. They ran my credit requires 494 down. I did a split payment but shortly before the first payment their computer timed out. When able to pull it back up they said no payment was ever even made or pulled but when checkin the bank account it showed me a pending transaction. Now because it was pending it did not go completely through on my end and did not go through on The stores end. Until yesterday when I checked my bank account. It was no longer pending and the money was pulled from my bank account. So I called up to the store asked them if the remainder of the funds was ready to be paid and they said the full initial amount needed to be paid still. When telling them the money came out on my end and I can show them they said there was nothing they could and that they have no transactions for me showing anything. Now I’m having to file a dispute that’s will most likely take 3 months to get back. Worst phone experience I’ve ever encountered

Great place with great people as long as you are signing up or buying something extra, completely indifferent if you have a problem!
T-Mobile service is horrible!
Signed a 2-Year Contract for the 5G Unlimited Magenta Plan and bought new phones.
If you only want to have reliable access to anything that requires data about 50% of the time, than this is definitely the plan and company for you!
If you expect to be able to use your service, even just a quick Google search without it "timing out", anytime you need to then you should definitely look into another company!
I bought a T-Mobile Signal Booster that increased my data access to about 60%, but that only lasts while I'm in my home.

I called this T-Mobile store because I am looking for a different phone provider rather than Verizon.
I was blessed with the service given. The employee I spoke to was Sean. He was able to provide me with answers to all my questions and concerns. Thank you!

The guy who helped me was really nice and polite. He helped me order my new phone and answered my questions. Would recommend this place to anyone who needs a new phone. Store was clean and small, not too many people in store at that time.

Had a super great time here, Kris was amazing. I honestly could have done what I was looking to do online, but I'm very glad I stayed and got everything set up with her. She was very nice and very fun to talk with while she was working through everything. Even the other employees were great from what I saw in just the little bit of time I was waiting. Looking forward to stopping back in when our new phones get here to get them set up.

Very poor customer service. They act so rude and very short with customers. I been with T-Mobile for over 10 years. I wouldn’t refer anyone to this store.

Staff was nice and helped me even though they knew I wasn't buying anything and wasn't even a T mobile / Sprint customer. Sean was awesome.

The service was good but he had some trouble verifying my ID and had to wait for a manager from another store. It also took a while to transfer the data from the old phone. Jarrett was very attentive and explained everything.