T-Mobile, Canal Winchester OH

Went in to check out a new phone, and Trent was so incredibly helpful! He explained the difference between the models and had the one I wanted in stock that was fully charged, he explained the process as he breezed through everything. All contacts and apps successfully transferred. The whole time, incredibly professional and friendly. This is not the only time I have been into this store, and every time I have gone in every person who has been there has been helpful and knowledgeable. Today it was Trent, and he was wonderful! I went home not only with a brand new phone, but also a new Internet gateway that works better than the one I had before, and he set everything up so when I got home, all I had to do was plug it in! I highly recommend T-Mobile and specifically this store - Thank you, Trent!

I purchased a new phone and just brought back the old one for my trade in. Their system was down, so they tried to send the shipping label to their own printer. After about 15 minutes, they finally got the label. They were preparing to help me get it boxed…then they told me they’re out of boxes and that I’ll need to get a box myself and take everything to the post office. Why did I even bother coming in here? Customer service keeps getting worse and worse. I’ve been with T-Mobile for 9 years now. All of my devices are paid off, which would make it really easy to transfer to another carrier. This is ridiculous.

This is the only store I will go too. Melissa the manager is amazing and so helpful every time I've been here. I highly recommend this location, 10/10!

So I've had T- mobile for 2 years now and to be honest I haven't been impressed, but yesterday took the cake! I stopped in the same store about a month ago, and I wanted to upgrade our phones. I had just switched plans and was told that it would be better to wait until the switch was actually in the system, but that technically, I could go ahead and upgrade if i wanted. In order to make things easier, I decided to wait. However, while in the store, we discussed what phones I wanted down to the color. We talked about the trade in value our old phones, and I was even told how much I would pay out the door. Yesterday, we showed up. We weren't even greeted by any of the sales reps. I spoke to the same man I had talked to the month prior. I told him I wanted to upgrade our phones and told him the phones we wanted. He asked for my ID to scan it. Five minutes later, he's telling me I'll have to pay $1000 out the door! Now I have a 700+ credit score, I can only assume he was running my credit when he scanned my ID, so how did he figure that!? I've paid less with worse credit! He never asked about trade- ins he just dropped that number as if it were final. I asked him if they had had some kind of promotion going on last month, and he said no, it was the same. I informed him that that's not what we discussed last month, not by a long shot. Having had it up to here with T- mobile, they have been overcharging me pretty much since I had been with them. I told him thank you, but no, thank you. I'm switching to Verizon. Hopefully they're a better company. So far, it seems that way.

The people at this store are friendly and knowledgeable but, a piece of advice, if U want good service, maybe shop around for a different network. Seems I have to restart my phone at least once every twenty four hours or so. Diagnostic checks and other problem solving techniques don't seem to work. Especially when talking to a foreigner U can't understand. Sorry T-Mobile, but your commercials don't live up to what is said.

Trent, Chris & Melissa were super helpful, knowledgeable & definitely took care of my needs. TYVM The store was very clean! Keep up the good work.

Melissa was really helpful and helped me through what I came in for. Melissa did great at balancing helping me and attending to others to reduce their wait time while not making me feel unattended

Horrible customer service. Absolutely inconsiderate of customers time. You will sit and wait forever for simple task like paying a bill. If Employees are uncapable of multitasking then you need to schedule more employees per shift. Never should only 1 employee be working in the store.

Husband and I went in today, jarrell and Chris were amazing! So helpful and patient since it took awhile to get hubbys old phone to cooperate! We left with 2 new phones and smiles on our faces!

I came in and I ain’t get greeted at all nothing was said to me, but when a white lady came in, they greeted her and told her that they would be with her shortly, it’s 2022, imma leave it at that.