Taleris Credit Union, Seven Hills OH

I called in today spoke with someone name Bryan very unprofessional. I didn’t raise my voice didn’t use any profanity and he asked me who I was talking to as if we was out in the streets about to fight! I couldn’t believe my ears he must’ve grew up in a toxic household to think having a conversation that isn’t going his way is disrespectful!

I have been with this credit union for over 3 decades and honestly have never had a real issue. When I call or go inside, I always have great service. However with this recent breech in my account, as well other members, the lack of expedition on getting a new bank card I find frustrating. I realize that it is outsourced but with multiple members being effected I would think that they would want to somehow make the situation better. This is not the case. This is not a reflection of those that work at that branch but as an instution.

Great service everytime I'm there. Fast and easy banking. Everyone is so helpful!

Do not join this credit union. They are incompetent. My ATM card expired over two months ago, and I had moved. I have sent them the updated address several times and one person I talked to there said that the address information had been updated. I have been calling repeatedly to get my new ATM card and was told multiple times that a new card had been sent, and then a replacement to that card was sent because I never received it. Today when I called to find out why the new card had not yet been received, when the person on the other end verified my address, they had the totally wrong address in it - not even close to my old or new address! I told them to rush a new card to me and was told they can't do rushes because they have another company that sends out the cards. I called BS, because even if this is true, that other company works for them and they should be answerable to Taleris not Teleris to them. So, another 7-10 business days until l get my new ATM card and when that happens, I'm closing the account, getting all my money out and getting a savings account at a real bank.

I had a concern with an NSF being posted to my Money Market account due to an electronic transfer. I was charged $37.00, but I spoke to a Taleris Customer Service rep by the name of Yesmaris. She was very helpful in explaining why I was charged the NSF, but I was not happy about it as I felt that it was unfair. Yesmaris agreed to escalate my appeal to management, and the NSF charge was ultimately reversed within a couple of days. Throughout the process, Yesmaris was considerate, professional, and understanding. Kudos to her for understanding what CUSTOMER SERVICE really means!

Everything can be done online or through the mail if you do not live close by. I've had every account: savings, checking, car, boat and rv loan thru TCU and Iove their professional, courteous service.

Good interest rates, easy paycheck withdrawal system, easy loans. I'll be doing all auto loans through them moving forward