Texas Roadhouse, Warren OH

Ever time I've been there it been great service is excellent.but this time my steak was burnt.muchrooms was cool.had to leave quick because I want in to a seizure I hope the next time I come there the food is better.

Excellent! As close to a little slice of Texas as you are going to find in Northeast Ohio. Service A+, food excellent, good classic 90's country for a soundtrack.

I ordered take out for my family online. The wait was too long! The 3 orders were correct, delicious, and ready at the time given on the app. I will definitely use this again.

As always the service and their staff is awesome the steak today was under cooked but that may have been the way it or I ordered it. Always a great place to catch up with family and friends.

I'm not normally one to complain about places I go out to eat at but this is the WORST! Experience I ever had at Texas Roadhouse, To start off our appetizer took almost 50 minutes to arrive to the table then after that our server kept forgetting to refill our drinks. Then she was having a powwow add the register with the rest of the servers as busy as it was. Then by the time our food came to our table everything was cold.

The shift manager was very rude and ignorant. She made it a point to talk about her yrs of expirence and all the things she has done to get where she is. For example she spoke about sweeping floors and wiping down tables. Saying she has never had a problem with doing so, but, had a huge attitude when stopped to be asked if someone could wipe the booth off because it was still wet or the look she gave when we told her their was food on the floor which was being stepped in. She treated us as if we were just looking for a reason to complain. The reason I feel that way, another customer complained about food being on the floor under their seat as well and she handled it completely different. When confronted about her actions she addressed it with the most smug smirk on her face. We watched 3 other tables come in after us, order food and recieve their food before us when we had already ordered our food at least an 1/2 hr prior to the other tables coming in. When asked why we hadn't recieved our food she smirked an begin to make excuses as to why we hadn't. Such as "oh we only have 2 cooks and it just depends on who gets the order 1st, an 1 of the steaks wasn't all the way done so we had to put it back on. " Well that would make sense especially if their was suppose to be 6 well done steaks and 1 medium well but I'm just curious to know why the other meals weren't brought out instead of just sitting there getting cold. Now I will say we were not charged for our meals but we did leave hungry and without the chance to celebrate our mom's birthday. Which is why we chose to go there to begin with. I understand that times are different and can be difficult due to the shortage of staff but their is no reason why we should've left there feeling like the manager on duty took pride in allowing us to leave dissatisfied or that she took pleasure in seeing us do so.

Usually great food but for some reason it seems like most of the staff just doesn't care and the managers are there to be there and don't really care if the guests are happy. Used to go 1-4 times a month, not sure I'll be back for a while.

Food was good. Service was terrible. Took 10 minutes for our table to be greeted, the server “Alyssa” reeked of cigarette smoke and clearly cared more about taking smoke breaks than tending to her table. The amount of butter we were given for our rolls was equivalent to the size of a penny. Sat for 15+ minutes with empty glasses and was never asked how our food was or if we wanted to order drinks. Did not tend to us until we were FINISHED with our food. Completely ignored us the whole time and tended to her other tables while we sat waiting for service. Despicable service and it’s a shame cause Texas Roadhouse has always been a go-to place.

The food sucked it use to be a great place to eat but after the service an nasty burnt food I had an the under cooked steak that my family had we will never go back that Niles Ohio location again

We had a great experience all around. Great food, great service from Jenn and we will definitely be back. We did the call ahead waiting and only had to wait 5 minutes when we arrived in the parking lot.

The host Courtney was extremely rude to my family and I when we were waiting to be seated, caused a scene and acted extremely unprofessional. Also my salad was not fresh and waitress was very unattentitive.

Great food, drinks, value and service. Always a wait here so make reservations ahead of time or plan to do a little shopping in the plaza while you wait.

The staff was very friendly. The restaurant was very busy. We had a group of 6 and our wait time was about 15 minutes. The food and service was great.

Waited over an hour for our food. Watched a table of 5 arrive after us get their food and dam near finish it. Finally got up and left hungry. Never saw our server again after we placed our order.

Called ahead for 1: 45 know ill still wait maybe 20 minutes or so waited till 2: 30 then my husband with is a disable vet went in to wait first by door and they said we were next well we weren't at 2: 45 sat by check in desk and was told very nastlely that we should wait in our car and that she would allow my husband n I to sit there. The food was very under standard of Texas road houe restrooms were horrible. May have second thoughts about coming here again oh n by the way we finally got in just before 3

Awesome service, which is hard to come by since restaurants have reopened, which has been a while! Great atmosphere, service, and the best NY strip steak I've had at any restaurant! Great job everyone, you are greatly appreciated by me! So if you're looking for yummy food, I highly recommend that you give them a try. Keep up the great work!

Awesome experience
Was a lil bit of a wait but totally understandable food was perfect and I got to enjoy it with the woman of my dreams

Food was fresh out the kitchen but it was way too small for the price. I ordered the herb crusted chicken and it was barely the size of my hand. Plus to make matters worse it was slightly overcooked and thinner than my hand! I had to order a meal to go because it just wasn't enough. You need to tell your customers how much meat they'll be getting with their meal somehow.extremely disappointed.

Was a amazing experience. The steaks were delicious, and nothing was dry. It had a bit of a wait time, but then again, it was 5: 00 pm on a Friday. Overall, would definitely go again

Great food really good service love the atmosphere a little bit of a wait but I mean that just goes to show how good it is the place was literally packed and there was an hour long wait but I figured best things in life are worth waiting for ‍️