The Basement Doctor Northwest, Lima OH

Great crew, James was very friendly and explained everything. The crew was respectful and did an awesome job.

Honestly not sure what they was trying to show by pulling my moms chain. They quoted my mom double the amount of what the other companies where offering to fix the water coming in and onto the basement floor, on top of this they never came out to inspect the basement and still gave this estimate to her. As I was going to contact these guys myself, but seeing how they treated my mom. I think perhaps not.

They did a great job on my crawl space. I can even store stuff down there now! Top notch company!

Very professional. Absolutely didn't try to gouge us. I'd recommend them for all your basement needs.

Had them out a year and a half ago. Did very good work. The really impressive thing is their commitment and follow up since though. We ended up having water issues several times since but each time they responded immediately on the phone and in person. They stood by their word and fixed the problem each time. Even when the problem wasn't their work, but factors outside their control. Outstanding customer service. I would recommend these guys

Nice people to work with, however never had water in my crawlspace until AFTER work was done! Over a year now. 120 dollar yearly inspection fee to tell me everything looked good. Even though they saw water. They said they would get back to me and I have heard nothing. They might have a problem getting the inspection fee next time!

Horrible service. Called twice for estimates, both times was given excuses as to why they couldn't give an estimate and wanted to reschedule. Don't waste your time

They are the absolute best in the business. Our crew, Mike, the foreman, Lenny, JaVaughn and Jordan were amazing. They kept us informed every step of the way and answered all of our questions. They did an amazing repair job on our walls. They even loved on our dogs and put up with our cat supervising their work We highly recommend them for any issues with your basement! Thank you!

They were suppose to come to my house for an appointment, even after receiving a confirmation text. I called and left a message (because it was after close of the business day). I called the following day, because no one called me back. The excuse the lady told me was that the project manager wasn't able to come for the appointment. There was no communication whatsoever for canceling the appointment, plus the fact of wasting my time. She also said she would pass on my information to the project manager. He never called the whole day. Whatever, happened to customer service! I suggest looking for another company, I know I will.

The Basement Doctor does a lot of charity work in northwest Ohio, they are a great asset to the community.

It's been like pulling teeth to get these folks out to my place. A little background, it's a three step process. First they come to your house (wanting both home owners to be present) to quote the work, after you agree to the quote then they come back out to have you sign the contract, then they come out to do the work.

I had a gentleman come out to quote the work (very professional and knowledgeable). Called him back a couple days later to agree to the quote and stressed the urgency about getting this finished before the 4th of July as we were leaving on vacation and wanted the assurance of having a new sump pump installed. He assured me they could get it done. A week went by and I heard nothing from them about setting up another appointment. Called the sales guy back and he said someone must have dropped the ball in the front office, but said they might be able to do a fax/email of a signed agreement. He also asked me to put together a document of the exact work to be done along with pictures and email it to him. Sent the document the next day. Waited a day and heard nothing. Called him and left a message and heard nothing. I called the front office and they said they would put me on the schedule, but they would have the salesman call me to work something out. The 4th had came, I got no sump pump installed from them. I was supposed to have an appointment today (July 17) and no one showed up.

Extremely frustrating!

The best in the basement business. Basement Doctor has helped me out on multiple projects. Now branching out into concrete leveling services. If you suffer from leaky basement syndrome or bowing walls, these are the guys to call.

This company just completed a seemingly impossible job in Grand Rapids, Ohio. It is perfection. The house is no longer sliding into the river. Great job Production Guys!

Steve Dye came out and inspected my basement. He was awesome! Very knowledgeable, friendly, explained everything very well, and answered all questions I had. I am very glad to be working with the basement doctor in the near future.

Had a pretty substantial leak in our basement. Basement Dr.came out to check on it and we chose to go with them because they assured us they could do the work sooner and cheaper than other company we got an estimate from. We signed all the paperwork and payed the initial 10% fee. I called the day of the appointment to confirm everything was good and found out THAT WE NEVER EVEN GOT PUT ON THEIR SCHEDULE! We had already waited a week and now they told us we would have to wait another 2 weeks, when our basement was actively leaking, because of their mistake. Did I mention we had already paid? No offer to discount the price, no offer to bump us up in the priority. Totally their mistake and we got screwed because of it. Book with caution.

The Basement Doctor went out of their way to make sure work was done to my satisfaction. They are always friendly, clean, respectful of property and show up when they say they will. They got the job done fast and at a great price. I highly recommend them for any basement or crawlspace work. You won't be disappointed!