The Clearwater Group, Columbus OH

We contracted Clearwater approximately 5 years ago. The upfront communication and sales process was great. They were recommended to us by our landscape designer and priced within our budget for this project.

Once construction started, we had a few issues with what was drawn vs.what was being constructed. No one was onsite from Clearwater that was making sure what was being built matched the drawings from our contract. For example, they were putting the stairs in several feet from where they were drawn and if we had not noticed and stopped them, they would have been rebuilding the entire patio. After that, they wrapped the patio up pretty quickly and it looked great, but when we checked the overall dimensions to be sure our patio furniture would fit as planned, we found that the overall width on the patio was 1' narrower than drawn in our contract. When we addressed it with the owner, he basically said he had to make it slightly smaller to conform with the local municipality. This likely would have been ok but he had not told us we would not be getting exactly what we contracted for. It was not an end all detail for us thankfully, so we simply asked that they help us out on pricing for a walkway we needed to have added the following year since we technically paid for 18 sq.ft.of patio that we did not get. We had paid them in full for the work on the patio so we thought this was a fair solution. Unfortunately, when the walkway pricing came back, there were no concessions for the errors and over promising on the patio and they were not interested in helping any further. On principal, we chose not to work with them on the walkway.

For the last several months, we have been calling and emailing every person on the contact list for Clearwater to ask them to come and remedy several problems we are having with the patio from settling and such. We supposedly have a warranty for the work, but have not had a single response.

We have given Clearwater many years, phone calls, and emails to take care of us and avoid this review. Unfortunately, they have not.