The Escape Salon & Studio, North Royalton OH

#1 it's almost impossible to get a hold of this salon. You call and no one ever answers or calls back when you leave a message. So I emailed, I believe I found the email on the salon's facebook page. I wanted to use this salon for my wedding bc I saw good pictures & heard they were good. Through emailing Lauren I booked my wedding date & a trial (which took a couple weeks waiting on emails back & forth from lauren, she takes atleast 3 days to a week+ between each email). I arrived for my trial, was told the makeup girl couldn't make it and would have to reschedule. I thought okay no biggie. Lauren then did my hair trial, it was honestly great, I was happy with it & was looking forward to rescheduling my makeup trial. I told Lauren to let me know asap when I can reschedule the makeup bc I only had about 6 weeks until my wedding at that point so I wanted to have the trial asap. I then didn't hear from her for 2 weeks, during which I called the salon multiple times & left messages. At that point I was just thinking this salon is so unreliable I don't even want to rely on them on my wedding day, so I emailed Lauren & said just forget it. It's just so hard to get a hold of anyone & appears very unreliable